Customs Compliance Specialist I

This role follows a Monday through Friday, 8:00AM to 5:00PM Eastern Standard Time schedule.

This position involves interacting with clients and/or CBP on a regular basis as well as acting as a resource for internal offices and teammates, under the guidance of the Senior Compliance Specialist and/or supervisor. This will require the ability to handle sensitive matters in a timely and professional manner.

Job Responsibilities

• Performs a wide variety of administrative duties

• Review compliance documents for accuracy, run monthly/annual reports and send alerts to clients as necessary

• Process billing and/or refund check request This includes creating customer invoices and/or monitoring the refund check process and imaging documents into the Deringer operating system

• Assist with post entry services such as protest, post summary corrections and voluntary tenders

• Assist with the temporary importation under bond process (TIB) including creating and reviewing reports, reviewing entry documentation, and processing data elements into the Deringer operating systems

• Ensures compliance with Deringer specific policies and procedures, based on department's specific tasks

• Resolves problems (i.e. billing, tracing shipments) and handles customers' concerns Build relationships with customers

Required Qualifications

• Highschool Diploma/GED

• 2 or more years of Customs Brokerage Experience

Competencies:

All Deringer employees should be fully committed to the Core Values:

Passion, Respect, Integrity, Expertise, Innovative Solutions, Relationships, Support, Determination, Value and a High Level of Accountability

In addition, the following competencies are specific to this position:

Analytical- Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities.

Customer Oriented- Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions.

Interpersonal Skills- Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone's efforts to succeed.

Motivation- Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.

Problem Solving- Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.

Work Standards- Sets high standards and well-defined realistic goals for oneself; displays a high level of effort and commitment towards completing tasks in a timely manner; demonstrates the ability to work independently; meets deadlines and handles large volumes of work.

Ready to join our team?

A.N. Deringer offers comprehensive health, dental, and vision plans in addition to many excellent voluntary health and wellness benefits. We offer generous paid time off, including paid holidays, and promote flexibility in your work environment to assure a positive integration of work and life.

Disclaimer:

The above job description is intended to describe the general nature and level of the work being performed by people assigned to this role and is not an exhaustive list of all duties and responsibilities. Deringer reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.