Customer Service Director - Zero Click Intelligent Sourcing ( ZCIS )
BlackBearBoston, Massachusetts
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Job Description
Description
**** * Leads and supervises a team of in-bound customer service representatives. * Provides help and advice to customers using Handicare's products or services. * Communicates courteously with customers / dealers by telephone, email, letter and face-to-face. * Investigates and resolves customer issues, which may be complex, long-standing or the result of CSR escalation. Handles customer complaints or any major incidents, such as reported safety issue. * Responsible for the issuance of refunds or credits to customers. * Analyzes statistics or other data to measure customer service levels provide to customers / dealers. * Produces written information for customers, often involving use of computer packages and software. Writes reports, analyzing the customer service levels delivered by the organization. **MUST HAVE THE FOLLOWING BELOW** **Bachelor's Degree (B.A. / B.S.) from a four year college or university inBusiness Administration or related field; and 8 to 10 years of customerservice experience, along with 5 years of supervisory experience; orequivalent combination of education and experience.**
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