Revenue Operations Analyst

Job Description

Revenue Operations Analyst

Zendesk is seeking a detailed, organized, strategic, high energy Revenue Operations Analyst to join our team. A successful candidate will be a self-starter with a strategic leadership mindset, able to manage time and balance responsibilities in a dynamic, rapidly evolving environment. The main objective of this role will be to support our NAMER Enterprise Sales organization in our commerce to cash processes to ensure deals align with our corporate strategies, are compliant, and meet our business goals. The expectation is for this candidate to work a couple of days per week in the office to connect, collaborate, learn or celebrate in person with the option of working remotely for the remainder of the week.

Responsibilities:

• Serve as the trusted adviser to the NAMER Sales Team on all deal and finance related matters

• Partner with Sales to teach best practices and help prepare a variety of strategic deals for management review

• Serve as a trusted advisor to guide sales reps through the deal flow process and review Service Orders to ensure they conform to finance audit reviews and revenue recognition policies

• Consult sales on nonstandard deal structures, pricing models, and commercial terms

• Drive proactive communication with internal business partners such as: Sales, Finance, Legal, Revenue Recognition, and Sales management on any urgent orders or exceptions

• Provide ticketing support for all Sales, Billing and Provisioning related issues from internal and external customers

• Ensure the billing system and invoicing reflect correct information for each customer according to contract terms

• Ensure SOX compliance by assisting and preparing monthly/quarterly AR close items

• Support ad-hoc reporting and projects focusing on process improvement and automation

Requirements:

• 2+ years experience in Enterprise SaaS/B2B Industry, finance, sales operations, contracts management or related field

• Experience working closely with sales reps and understanding quota related pressures

• Ability to work through ambiguity and problem solve in a fast-paced environment

• Ability to cope with changes in policies, rules and procedures

• Ability to stay organized and easily manage multiple deals and tasks simultaneously for multiple stakeholders.

• Strong analytical skills and experience with contract/Service Order management and analysis.

• Experience juggling Remote and In-Office Work environment and interacting effectively with remote teams

• Works well cross-functionally with Sales, Finance, and Legal.

• Strong communication skills & experience in building relationships with and collaborating with cross-functional teams.

• Flexibility with schedule due to end of month/quarter demands

• Energetic, dedicated, and self-driven

• Experience with SaaS subscription billing model

• Familiarity with basic accounting concepts and principles

• Experience working with G-Suite Sheets, Docs, and Slides

• Experience with Salesforce (SFDC), Salesforce CPQ and Zuora a plus

• Experience with AI and AI Pricing models a plus

The US hourly base rate range for this position is $29.33-$43.75. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire rates for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base rate only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.