Director Of Business Systems

Your Impact on our Mission

Zocdoc's most important asset is our people. As the Director of Business Systems, you'll play a meaningful role in ensuring our GTM and Service teams are equipped with the technology and systems they need to drive exceptional performance, ultimately improving access to care and delivering a better healthcare experience for all.

You'll enjoy this role if you are…

• Excited to build and drive the vision for a world-class GTM systems ecosystem
• Passionate about leading cross-functional initiatives that significantly impact revenue and operational efficiency
• Driven to identify and implement innovative technologies, including AI, to enhance GTM effectiveness
• Energized by the challenge of designing scalable systems and data architectures
• Comfortable collaborating with senior leaders across Sales, Marketing, Operations, Engineering and Product
• Excited to lead and develop a high-performing systems team

Your day to day is…

• Leading the development and execution of the GTM systems roadmap
• Collaborating with GTM leaders to define system requirements and priorities
• Overseeing the design, implementation, and administration of GTM systems (CRM, marketing automation, etc.)
• Managing a team of systems professionals, including architects, analysts, developers, and administrators
• Evaluating and recommending new technologies to improve GTM efficiency and effectiveness (including AI)
• Ensuring data integrity and consistency across GTM systems
• Driving system automation and workflow optimization
• Analyzing system performance and identifying areas for improvement

You'll be successful in this role if you have…

• 7+ years relevant experience of building and owning GTM systems
• 5+ years of experience leading and managing systems teams, including architects, developers, and administrators
• Deep functional knowledge of GTM systems (Salesforce, Marketo, & other Sales productivity tools)
• Strong understanding of data architecture, data management principles, and system integrations
• Vision for how our systems can and will need to evolve to what great looks like, what we will need before we need it
• A proven track record of success working in a high growth, agile environment
• Excellent communication, collaboration, and stakeholder management skills, with the ability to influence at all levels
• Demonstrated ability to think strategically, solve complex problems, and drive results in a fast-paced environment
• A proactive and innovative mindset, with a passion for leveraging technology to improve business outcomes

Benefits:

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer-funded match
• Corporate wellness programs with Headspace and Peloton
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch every day along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified