Lost And Found Supervisor - Denver International Airport

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join DEN's diverse, inclusive and talented workforce of more than 37,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The starting target salary for this role is between $60,000 - $77,000 per year. We also offer generous benefits for full-time employees which include but are not limited to:

• Competitive medical, dental and vision plans effective within 1 month of start date

• Pension Plan (DERP) and Retirement Plan

• Accrue 140 hours of PTO within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year

• Short-Term and Long-Term Disability

• CARE Bank, Family Leave Benefits

• Employee Assistance Program, Employee Volunteer Program

• EcoPass (unlimited free RTD bus/train rides)

• Learning and Development Opportunities; Courses and Career Development Resources

• & so much more!!!

Location and Schedule

• This role will report to Denver International Airport Jeppesen Terminal East side. Employee Parking will be provided.

• Friday- Monday

• 9:00am- 7:30pm MST

Furlough Days

The City and County of Denver has announced furlough days, or unpaid days off, for most employees to meet a budget shortfall in 2025. There are two fixed furlough days for all limited (temporary positions with an end date) and unlimited (permanent) employees on August 29th, the Saturday before Labor Day, and November 28th, the day after Thanksgiving. If you receive an offer for this position, your annual pay will determine whether you are required to take additional furlough days. Details will be discussed during the offer process for selected candidate(s).

What You'll Do

The supervisor oversees a Landside I team responsible for Lost and Found and parking services at the airport. This role collaborates with a co-supervisor to manage staffing, develop work plans, and ensure operational efficiency. Duties include coordinating with TSA and contracted service providers, preparing revenue reports, maintaining inventory systems, and managing lost item requisitions. The supervisor also handles software-related issues, conducts hiring and training, addresses employee performance and discipline, and represents the team during airport emergencies.

Responsibilities and duties of the position may include, but are not limited to, the following:

• Supervises Landside I staff in delivering Lost and Found and parking services to airport passengers, employees, and the public.

• Serves as the primary liaison with TSA and contracted vendors for lost item coordination and attends regular operational meetings.

• Prepares monthly revenue reports for unclaimed items and oversees cash deposit collections to the finance department.

• Manage inventory systems for lost items, including tracking, requisition, and transfers to General Services.

• Troubleshoots Lost and Found software issues (e.g., Sprinklr) and coordinates necessary repairs with vendors.

• Provides employee performance evaluations, coaching, disciplinary documentation, and recognition.

• Adjusts staffing and operations based on directives from Denver International Airport and the City and County of Denver leadership.

What You'll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate will also have the following skills and experience:

• Demonstrated ability to manage employee performance, provide coaching and feedback, and document disciplinary actions.

• Comfortable adapting plans and operations in response to organizational directives or changing airport conditions.

• Ability to develop staff schedules, assign work strategically, and ensure appropriate coverage during peak operations.

• Strong working knowledge of inventory management systems and Lost and Found operations, including software such as Sprinklr, and Lost and Found Software.

• Excellent communication skills and a commitment to fostering a positive, team-oriented work culture.

Required Minimum Qualifications

We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:

• Graduation from high school or the possession of a GED, HiSET or TASC Certificate.

• Three (3) years experience of the type and at the level of a Landside Customer Service Agent II.

• Additional appropriate education may be substituted for the minimum experience requirements.

• This job requires driving. Requires valid Driver's License at the time of application. By position, required to obtain a Special Police Officer certification from the Executive Director of Safety's Office. This certification is required in accordance with the City Charter and the Denver Revised Municipal Code. Failure to obtain the certification will result in withdrawal of the offer of the position or end probation status. Licenses and certifications must be kept current as a condition of employment.

FBI Background Check

FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.

Shift Work/Emergency Duties

Denver International Airport is a 24/7/365 team operation. If staffing challenges arise, weather conditions warrant, or an emergency crisis occurs, all DEN employees will be required to work extended hours and/or alternative shifts (includes nights, weekends, and holidays).

About DEN

Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 37,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do.

Application Deadline

This position is expected to stay open until 8/1. Please submit your application as soon as possible and no later than 7/31, at midnight.

About Everything Else

Job Profile

CN1944 Landside Service Supervisor

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Position Salary Range

$58,656.00 - $96,782.00

Target Pay

$60,000 to $77,000; Based on education and experience

Agency

Denver International Airport

Redeployment during Citywide Emergencies

City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days' notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.