Director Of Front Office
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Job Description
Join the exceptional team at the Renaissance Montgomery Hotel & Spa, an impressive 345-room property that offers a blend of luxury and comfort. We are committed to providing our guests with an unforgettable experience, and we are looking for a dedicated and experienced Director of Front Office to lead our front desk operations.
As the Director of Front Office, you will oversee the daily operations of our front office and guest services departments. Your leadership will ensure that our guests receive unparalleled service and that our team is motivated and equipped to meet their needs.
Key Components of the role will include:
- Lead and manage front office staff, ensuring effective performance and guest satisfaction.
- Develop and implement standard operating procedures for all front office functions.
- Monitor the daily operations of the front desk, ensuring efficient check-in/check-out processes.
- Collaborate with other departments to create a seamless guest experience.
- Maintain strong knowledge of hotel features and local attractions to provide exceptional guest service.
- Analyze and report on front office performance metrics to drive continuous improvement.
- Train, mentor, and motivate front office staff to uphold the highest service standards.
Qualifications:
- Previous experience in a hotel management role, specifically in front office operations.
- Marriott hotel experience is preferred.
- Strong leadership skills with a proven track record of managing a successful team.
- Ability to thrive in a fast-paced environment and handle multiple priorities.
Why Join US?
This is an exciting opportunity to join a distinguished property within the Marriott family, where you can genuinely influence and elevate the Front Desk experience for our guests. We pride ourselves on fostering a collaborative work environment that encourages personal and professional growth and provides the tools and support to help you achieve your career goals. Join our passionate team, dedicated to crafting unforgettable experiences that will leave a lasting impression on each guest we serve.
As a proud PCH Hotels & Resorts portfolio member, Renaissance Montgomery ambassadors benefit from an exceptional and comprehensive benefits package, perks, and discounts. Our offerings include:
- Competitive salary with 10% bonus potential.
- Complete health, dental, and vision coverage with Flexible Spending Account (FSA) and Health Savings Account (HSA) options to suit your needs. - 401(k) plan with generous matching contributions to help you secure your financial future.
- We offer exclusive hotel stays, food and beverage, golf, and retail discounts at our properties, allowing you to enjoy incredible savings.
- Access to the global benefits of the Marriott network offers even more travel and enjoyment opportunities.
- Plus, a host of additional perks make working with us rewarding! Join us and discover the difference at Renaissance Montgomery!
Join us at the Renaissance Montgomery Hotel & Spa, where your talent and dedication can shine!