Customer Service Representative
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Overview
Schedule
Alternate-schedule
Full-time
Career level
Senior-level
Remote
Hybrid remote
Compensation
$20-$23/hour
Benefits
Career Development
Job Description
Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
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2 days in office, 3 days remote (field work not required)
2 days in office, 3 days remote (field work not required)
Responsibilities
- Receive a high volume of inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
Location of job : 50 Water Street, FL 7, Metroplus Health Plan - 50 Water Street
Shift Notes : ATTACHED Shift Time - 9 AM to 5 PM, required to work 1 Saturday a month (9 AM - 5 PM) Rotation on 1 late night alt weeks of 12-8 PM with flexibility. English/Spanish/Russian is most needed. English and any of the following Chinese, Korean, Bengali, Hindi. 2 days in office, 3 days remote (field work not required)
Must be Bilingual with following languages (Two or more then)
Bengali( Speak, Read, Write )
Shift Notes : ATTACHED Shift Time - 9 AM to 5 PM, required to work 1 Saturday a month (9 AM - 5 PM) Rotation on 1 late night alt weeks of 12-8 PM with flexibility. English/Spanish/Russian is most needed. English and any of the following Chinese, Korean, Bengali, Hindi. 2 days in office, 3 days remote (field work not required)
Must be Bilingual with following languages (Two or more then)
Bengali( Speak, Read, Write )
English( Speak, Read, Write )
Spanish( Speak, Read, Write )
Hindi( Speak, Read, Write )
Korean( Speak, Read, Write )
Russian( Speak, Read, Write )
Chinese( Speak, Read, Write )
Qualifications
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
Compensation: $20.00 - $23.00 per hour
Minority and Women Owned Business Enterprise (MWBE) certified by the State of New Jersey and Minority Business Enterprise (MBE) certified from National Minority Supplier Development Council.
Our Vision & Mission
Our Vision & Mission
We believe in the free enterprise system. We shall consistently treat our customers, employees, suppliers and the community with honesty, dignity, fairness and respect. We will conduct our business with the highest ethical standards. Our Mission is “Continually exceed our customers & increasing expectations.”
What We Value ?
We value Integrity, Customer Satisfaction, Honesty and fairness. They are essential to the way we do business and how we interact with people. We do what we say we will do, and we conduct ourselves in accordance with our code of ethics.
Our Employee Is Our Key
The diversity and involvement of our people is the foundation of our strength. We are committed to their fair and effective selection, development, motivation and recognition. We provide employees with the tools, training and support to achieve excellence in customer satisfaction.
Automate your job search with Sonara.
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FAQs About Customer Service Representative Jobs at Diverse Lynx
What is the work location for this position at Diverse Lynx?
This job at Diverse Lynx is located in New York, New York, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Diverse Lynx?
Candidates can expect a pay range of $20–$23 per hour for this role.
What employment applies to this position at Diverse Lynx?
Diverse Lynx lists this position under the following employment categories:
- Alternate-schedule
- Full-time
What experience level is required for this role at Diverse Lynx?
Diverse Lynx is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Diverse Lynx for this role?
Diverse Lynx offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Diverse Lynx?
You can apply for this role at Diverse Lynx either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.