Leader in Training

Overview

The Leader in Training is an adaptable and essential part of the leadership team and one who prioritizes delivering memorable, positive patient and customer experiences. The Leader in Training will report directly to the General Manager.

Responsibilities

• In partnership with the General Manager and/or Assistant General Manager, build and retain a high-performing team by participating in selecting the best talent and leading the onboarding and training of new team members.
• Support the management team in overseeing the execution of all dispensary operations to ensure compliance with security, inventory, and local and state regulations.
• Supervise the dispensary’s daily operations, communicating priorities to team members, and optimizing the patient and/or customer journey.
• Monitor and maintain inventory levels, ensuring an assortment of cannabis product, and communicating inventory action items with management.
• Demonstrate proper cash handling including accurately processing payments, discount application and cash maintenance, and oversee team member execution.
• Participate in leading team members to effectively execute programs and initiatives and maintain accountability.
• Provide coaching and feedback to help team members exceed performance and behavioral expectations.
• Help facilitate the store’s team member badging process with local and state agencies.
• Perform other duties as needed.

Requirements

Qualifications

• Minimum three years of customer service or retail experience, with at least one year in a supervisory role.
• Cannabis and inventory control experience preferred
• Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends)
• Have reliable, responsible and dependable attendance.
• Must be 21 years or older.
• Must pass any and all required background checks.
• Must possess valid driver’s license or state ID.
• Must understand and comply with the rules, regulations, policies, and procedures of Bloom Wellness
• Must have a solid understanding of the Cannabis laws, rules and regulations and passion to further their understanding and knowledge of the industry and the laws.

Skills

• Proactive, with strong work ethic, attention to detail, and strong communication and leadership skills.
• Critical thinker
• Motivated, self-directed, innovative and able to work independently or among teams with keen judgment, common sense and resourcefulness.
• Meet timelines consistently and be able to effectively work under pressure.
• Continuously open to constructive, developmental feedback, ability to maintain composure even in difficult situations.
• Ability to resolve conflict, handle employee and customer complaints, and settle disputes
• High level of interpersonal skills in a fast-paced, deadline-oriented environment, often working cross-functionally.
• Ability to use standard office equipment and computer software (i.e., word, database management, excel, and email)
• Maintains a high level of professionalism and integrity, including dealing with confidential information.

Additional Requirements

• Ability to perform the following tasks for prolonged periods of time (i.e., up to the duration of a scheduled shift or workday)
• Remain in a stationary position, if required, to meet the needs of the business
• Prepare patient and/customer orders
• Move inventory and materials weighing up to 30 pounds independently
• Patient and/or customer-facing environment
• Ability to work outdoors in varied and sometimes adverse weather conditions.
• Exposure to cannabis and/or allergens that might be present in an environment where cannabis is present and prevalent