Patient Services Representative
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Job Description
Who We Are:
Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health.
What We Offer:
- Choice of three health insurance plans
- Dental insurance coverage
- Vision insurance coverage
- 401(k) with company match and profit-sharing plan
- Company-paid short-term and long-term disability coverage
- Company-paid life insurance for you and your family
- Access to company-provided training and educational resources
- Eligibility for annual merit-based performance increases
- Accrued General Purpose Time (GPT)
- Eight company-paid holidays
- Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
- Complimentary Employee Assistance Program (EAP) for all employees and their dependents
About the Role
- Perform front-desk duties such as patient check-in/out, appointment scheduling, and handling payments and medical records.
- Serve as the first point of contact for patients, ensuring a professional and welcoming environment.
- Support clinical and billing teams with accurate administrative and clerical documentation.
How You’ll Drive Our Mission Forward
- Ensure smooth patient flow by efficiently managing appointments, follow-ups, and no-shows.
- Accurately collect and update patient information, including insurance and billing details.
- Maintain compliance with HIPAA privacy and security standards while handling sensitive patient data.
- Facilitate effective communication between departments through electronic message documentation and schedule coordination.
What Makes You a Great Match
- High school diploma with strong communication and customer service skills.
- Knowledge of patient scheduling, billing, and insurance processes preferred.
- Ability to quickly learn and use computerized medical office systems.
- Friendly, organized, and dependable with a focus on patient-centered service.