Public Safety Integration Specialist
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Job Description
Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.
We’re looking for a Public Safety Integration Specialist to join our Professional Services team and help drive mission-critical integrations between Mark43’s platform and external systems. In this role, you'll be a key player in designing scalable solutions for public safety agencies, owning the full lifecycle of integrations from requirements gathering through to deployment and support. You’ll serve as both a strategic partner to stakeholders and a hands-on technical lead.
What You’ll Do:
- Collaborate closely with law enforcement agencies and public safety stakeholders to gather integration requirements, provide ongoing support, and build trusted relationships.
- Lead the design and implementation of scalable integration frameworks that ensure seamless interoperability with third-party systems.
- Act as a technical liaison between internal teams (engineering, product, customer success) and external partners to align solutions with business and operational needs.
- Develop and promote integration best practices focused on security, performance, and regulatory compliance.
- Guide teams on architectural design principles, API strategy, and security considerations specific to public sector environments.
- Serve as a subject matter expert in API integrations, offering technical mentorship and thought leadership across teams and partner organizations.
- Define and maintain integration documentation to support operational excellence and knowledge sharing.
- Recommend appropriate middleware platforms and API management tools to support evolving customer needs.
- Ensure integration processes meet government and industry regulations.
- Contribute to a culture of collaboration, innovation, and continuous learning within the Professional Services team.
What You’ll Need
- Proven experience in solution architecture, SaaS platform design, or enterprise system integrations.
- Strong understanding of public safety workflows or experience supporting law enforcement clients (preferred but not required).
- Expertise in API design, microservices, middleware solutions, and integration patterns.
- Working knowledge of Kubernetes, Linux systems, and security frameworks.
- Technical fluency in tools and languages such as SQL, XML, JSON, and REST APIs.
- A strategic mindset with strong problem-solving abilities and the ability to lead through influence.
- Excellent communication and collaboration skills across technical and non-technical teams.
- Bachelor’s degree in a technical field or equivalent practical experience.