Business Office Lead

Job Summary:
The Business Office Lead oversees and coordinates the daily operations of the business office, ensuring efficient workflow, patient service, and administrative support. This leadership role involves supervising the administrative team, managing key business functions, and ensuring compliance with healthcare regulations and organizational standards.

Job Responsibilities:

• Supervise and lead the business office staff, ensuring smooth and efficient operations.

• Act as the primary liaison between the clinic and the Ambulatory Surgery Center (ASC) for benefits coordination.

• Maintain and ensure accuracy of employee records and files for ASC staff.

• Oversee the tracking and updating of provider credentials in collaboration with the RN Educator, OP's Manager, and Director of Nursing (DON).

• Manage recruitment efforts for ASC staff, ensuring appropriate staffing levels.

• Coordinate new hire background checks, employment/reference verifications, and onboarding processes.

• Lead the credentialing process for medical staff, including provider orientation and new requests for privileges.

• Monitor the credentialing dashboard, ensuring primary source verifications are completed for all medical staff.

• Prepare board packets and facilitate approvals for credentialing and other necessary business operations.

• Develop and implement systems for ensuring accurate patient registration and case history information input.

• Supervise the chart audit process, ensuring completed charts are filed correctly and in a timely manner.

• Conduct quality control checks on scanned medical charts to verify accuracy.

• Provide support in managing patient information systems, ensuring timely and accurate data entry.

• Oversee the preparation of surgical packets and necessary forms for physicians' offices.

• Cross-train business office staff in scheduling, receptionist duties, and insurance procedures to provide operational flexibility.

• Assist with creating and maintaining business office procedures, ensuring all staff are trained and following standardized protocols.

• Promote and maintain a positive, efficient, and professional environment in the business office.

• Ensure all HIPAA and patient privacy standards are upheld during all patient and staff interactions.

• Other duties as assigned.

Knowledge, Skills, Abilities Required for Success:

• Strong leadership and supervisory skills, with the ability to guide and support team members.

• In-depth knowledge of healthcare administrative processes, including patient registration, medical records management, and credentialing.

• Strong organizational skills with the ability to prioritize tasks and manage multiple projects.

• Exceptional attention to detail, especially in medical chart audits and verification processes.

• Ability to work independently and make decisions with minimal supervision.

• Excellent communication skills and the ability to effectively interact with patients, staff, and healthcare professionals.

• Proficiency in patient accounting systems and medical record management software.

• Strong understanding of HIPAA regulations and patient privacy standards.

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