Account Receivable Manager/Director (Collections)

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Description

We are looking for an Accounts Receivable Manager/Director to oversee our cash application team, ensure the accurate reconciliation of bank accounts, resolve payment discrepancies, and lead workflow improvements. The ideal candidate will have a strong background in accounts receivable/collections and a passion for driving efficiencies and enhancing processes.

Position Summary: The AR Collections Manager/Director is a Memphis based, senior position reporting directly to the COO and will fill a critical role within the business to help improve and manage the overall process of cash collections. This position is responsible with leading the AR Collections team and helping to help establish procedures to monitor and improve the Company's cash collections and DSO metric. The AR Collections Manager/Director will work closely with the AR Invoicing group to help monitor and provide the best experience to all customers.

Responsibilities: This position is responsible for leading and planning the AR collections process and operations for approximately 30,000 customers and $450M+ revenue per annum ($36 million/monthly). The individual is responsible for designing, implementing, and enforcing policies and procedures, leveraging our technology platform, as well as streamlining effective collections processes across the business. This position is highly visible and requires a strong leader with the ability to prioritize, plan, and work cross functionally with other departments.

Our ideal candidate is familiar with all accounting procedures and can manage daily financial transactions end-to-end. Ultimately, this individual should be able to ensure accuracy and efficiency throughout our entire AR and collections process. Some additional responsibilities include:

• Assign portfolio of clients to team members and monitor workflow and levels
• Ensure that team members are familiar with client billing guidelines in their respective portfolios
• Ensure that procedures to troubleshoot non-payment are followed, including reviewing invoices for non-compliance with billing guidelines
• Conduct regular reviews of accounts receivable with the collections team to ensure that problem receivables are being properly addressed and uncollected accounts are escalated appropriately
• Analyze frequency and volume of billing issues and work with Contracts to Cash Director and Invoicing Manager identify steps to help resolve/monitor
• Review policies and procedures and suggest improvements where appropriate
• Build and maintain strong relationships within and across departments and with internal and external customers
• Monitor monthly cash flow totals and ensure day sales outstanding ratio is within company standard
• Implement collection methods, automation and improve processes to increase cash flow
• Implement productivity standards to increase teams' productivity
• Interfaces with field and sales management on resolving customer billing disputes, collection assistance and credit decisions
• Research and resolves customer problems and complaints on billing and account issues

Requirements

Core Competencies

Operational Excellence- Working Experience

Once the candidate has assessed the current environment, (s)he will utilize past experiences to help implement best practices in areas where improvement is needed. The development and implementation of internal KPI's/metrics will be crucial in delivering a great customer experience and an efficient collections operation.

Technical Knowledge- Working Experience

The preferred candidate will have a strong working knowledge of current collections methodologies and technologies as well as advanced payment options for customers to streamline the collections process and create efficiencies for VRC and its customer base. The individual will also be familiar with interaction between accounting systems, operating systems, and invoicing.

Job Specific Competencies

Business Ethics- Basic Experience

Knowledge of practices, behaviors, applicable laws, rules, and regulations governing proper business conduct; ability to demonstrate ethical behavior in diverse situations.

Skills- Basic Experience

• Demonstrated experience in leading the collections function for a national company with a high volume of customers
• Experience modelling business processes
• Senior Leadership Experience managing across a large geographical footprint.
• Strong analytical and problem-solving skills
• Excellent communication, interpersonal and presentation skills
• Highly energetic self-starter with a focus on obtaining results.
• Ability to multi-task, work under tight deadlines, and quickly adjust to changing priorities.
• Demonstrated ability to work collaboratively across teams and independently to meet deadlines and produce deliverables.
• Technical skills beyond job specific technology include Microsoft Office Suite, Excel, PowerPoint, Outlook, etc.

Education and Training

Roles at this level require a college degree and a minimum of 5 years of professional experience.

Pay rate:

$110,000-$120,000 and Bonus Structure+ Benefits