Director of Business Development - Healthcare

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

We are seeking a highly skilled and motivated Regional Account Manager who will be responsible for managing and developing assigned Global and Regional Account(s) with our customers in North America. The position is pivotal to the growth of the account & requires significant interaction with management throughout the North America region, as well as interface with, and leadership of, the KAM/Sales team members in the region.

Strategic

• Responsibility for account development and growth throughout the region, including strategy planning, account penetration, customer relationship management and business improvement initiatives.
• Successful market planning, business development planning and ensuring the implementation of regional business opportunities, from initial opportunity creation to establishment of stable operation
• Be the regional point of contact with the Key Accounts, develop & maintain strategic multi-level relationships with Key Accounts to ensure excellent, long-term business relationships at all levels throughout the region.
• Build up Sub Vertical Market expertise of the appointed Accounts and be the internal consultant and coordinator for all aspects of business relationships & development with the Key Accounts in the region.
• Strategically partner with all pertinent internal country organizations, divisions and Business Units to ensure aligned business development, and consistent service and growth
• Assist in the implementation of Key Performance Indicators and benchmarks; use of these indicators to monitor and report on performance, as required

TACTICAL

• Respond to complex and sensitive logistics issues and questions; create innovative and profitable solutions in tandem with specialist departments within Toll
• Involvement in pre-RFQ process, RFQ launch and post-RFQ process
• Arrange & participate in Business Reviews with the customer and regional and country operations and business leaders
• Interact with the Key Account to proactively drive business development through regional
• meetings, workshops, sales calls, and other means

• Deliveries of financial metrics (revenue, volume, GP & DSO / AR where relevant)
• Customer Acquisition & Retention
• Operational efficiency and innovation
• Risk mitigation and compliance monitoring
• Team performance

• This position is generally sedentary in nature; involves sitting most of the time but may involve walking or standing for brief periods of time.
• Must be able to travel.
• Ability to occasionally lift up to 10 lbs. required.
• Ability to talk and hear required.
• Ability to perform repetitive motions required.
• Ability to occasionally move inside the office
• Must be able to remain in a stationary position 50% of the time.
• Ability to move or position self in order to reach, lift, climb, balance, stoop and crouch required.
• Ability to read PC screens; detect color coding, read fine print, and/or normal type size print required.

• Extensive Key Account development and management experience at a regional level and possibly global level, with preferably 6 - 10 years’ experience in the logistics industry or in a sales environment – HealthCare industry experience would be an added advantage

• Strong leadership skills are required to establish strategy and direction, including developing a vision for future business with the account, developing strategies for producing the changes required to achieve the vision, aligning and influencing people, motivating and inspiring the account team, the internal people responsible for the success of the account, and the Key Account contacts

Preferred Qualifications

• Language skills preferred – fluency in English (written and spoken)

SKILLS ESSENTIAL TO THE JOB

• Exceptional communication, project management, problem solving and ability to work under high pressure client driven deadline matrix organization
• Knowledge and understanding of international logistics operations across multiple modes.
• The position requires extensive travel, domestically and internationally, and the associated intercultural competence & global thinking, and comprehensive knowledge and understanding of global integrated logistics requirements and solutions, across all logistics modes

Pay Transparency:

In compliance with applicable state and local laws, the salary range for this position varies based on the work location. Please review the ranges below:

Group A: $120k - $160k

California, New York, Washington, Massachusetts, Colorado, New Jersey, Connecticut, Hawaii, Washington, D.C., Oregon, Maryland (DC metro area)

Group B: $105k - $140k

Illinois, Arizona, Nevada, Texas, Florida, Pennsylvania, Georgia, Minnesota, North Carolina, Virginia, Utah, Wisconsin, Michigan, Ohio, Indiana, Missouri, Iowa, Kentucky, Oklahoma, Arkansas, Alabama, Mississippi, Tennessee, South Carolina, North Dakota, South Dakota, Nebraska, Kansas, Louisiana, West Virginia, New Mexico, Idaho, Montana, Wyoming

Note: Our pay groups are based on an internal geographic compensation framework that reflects regional market data and cost factors. Candidates will be informed of their applicable group during the recruitment process.

These ranges represent the minimum and maximum salary the employer reasonably expects to pay for this position, based on the location where the work will be performed. Final compensation will be determined based on geographic location, experience, qualifications, and other job-related factors.”

• Remote Work Considerations: If the position allows remote work, the salary range applicable to the employee's home location will apply.
• Internal Transfers/Promotions: For current employees seeking internal transfers or promotions, the salary range for the new position will be provided in accordance with applicable laws.
• Benefits and Other Compensation: A general description of benefits and other compensation offered for the role is available upon request. Toll offers all full-time employees paid vacation, sick time, floating holiday time, health benefits, life insurance & personal accident insurance, and 401k with company match.

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in United States of America and be prepared to undertake pre-employment checks including a criminal history check and medical.