Sr. Product Manager I - Servicenow (5868)

As Sr. Product Manager I, you'll lead the development and enhancement of the ServiceNow Systems Management functionality for a large scale cloud and data platform. This role will focus on designing and implementing solutions that optimize service desk, drive enhanced customer relationship management, improve data accuracy, and support organizational goals. The ideal candidate will collaborate with cross-functional teams to ensure ServiceNow IT Systems Management / Public Sector Digital Solutions capabilities meet business needs and deliver measurable value.

We know that you can't have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you'll do:

• Lead the design, development, and deployment of the ServiceNow Asset Management module, ensuring alignment with organizational objectives and industry best practices.
• Define and prioritize the product roadmap for asset management functionality, balancing stakeholder requirements with technical feasibility.
• Collaborate with internal stakeholders to gather and refine business requirements, translating them into actionable development plans.
• Oversee the configuration, customization, and integration of the ServiceNow Asset Management module with other enterprise systems.
• Develop and implement processes for effective asset lifecycle management, including procurement, deployment, maintenance, and decommissioning.
• Monitor system performance and data integrity, implementing improvements as needed to ensure reliable and accurate asset tracking.
• Stay informed about emerging trends and updates in the ServiceNow platform to incorporate new features and enhancements into the asset management functionality.
• Act as the primary point of contact for asset management-related questions and issues, providing guidance and resolving challenges effectively.
• Conduct training and workshops to ensure stakeholders understand and utilize the ServiceNow Asset Management module efficiently.

What you'll need to succeed:

• An active, U.S. Government issued, Secret security clearance (or higher) OR the ability to obtain.
• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. (Or relevant experience in leu of degree)
• 5+ years of experience in product management, IT system management, customer relationship management or a related field, with a focus on enterprise IT solutions
• Demonstrated expertise in ServiceNow platform implementation with experience in the IT Systems Management or Public Sector Digital Services modules a plus
• Proven track record of leading end-to-end product development initiatives, from ideation to deployment.
• Strong agile development experience including developing a roadmap, managing a backlog, and engaging with stakeholders and users
• Proficiency in configuring and customizing ServiceNow modules.
• Exceptional communication and stakeholder management skills, with the ability to translate technical concepts into business value
• Analytical mindset with a focus on data-driven decision-making.
• Ability to lead cross-functional teams in a collaborative and agile environment.