Fire Alarm and Security Service Manager
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Job Description
Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.
Summary:
The Service Manager directly manages our customer facing service team. Serves as Team leader responsible for the operations and production of the branch’s service department from point of sale through implementation and customer retention. Sets service level expectations and requirements and strategizes how to meet or exceed standards of customer satisfaction.Job Description:
Pye- Barker Fire and Safety is more than just a company. We have provided quality fire protection services & equipment since 1946 and our company has stood the test of time, providing quality fire protection for over 75 years. We continue to build on this foundation, growing our team with the same core values that made us who we are. We’ve built our reputation on responsive and reliable service, and this alone has earned us the trust of companies across the country, from small corner stores to large international manufacturers. If you’re seeking a meaningful role where you can make a real difference, we welcome you to jump aboard and join the top leader in the fire and safety industry!
Responsibilities:
- Directly manages our customer facing service team.
- Hiring and performance management.
- Managing the overall performance of a team.
- Providing leadership by fostering a safe working environment.
- Successful resolution of customer related issues.
- Performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction.
- Achieving sales, profit, inventory and payroll goals.
- Managing a budget and dealing with operational issues that affect service.
- Hands-on support of direct reports includes accompanying our service representatives or visiting customers when necessary.
- To assist in the pick-up and delivery of products or services
- Driving a company-owned vehicle to and from customer locations, lifting, carrying and walking products in and out of customer accounts while maintaining world-class service and goodwill to customers.
- Performing managerial duties.
Requirements:
- Valid driver's license
- High School Diploma/GED; Bachelor's Degree or equivalent work experience preferred
- customer service experience recommended
- Intermediate computer skills, including Microsoft Office experience
Job type: Fulltime
Benefits and Perks:
Excellent pay
Medical, dental, vision
Company paid life insurance
Company paid short term disability
401K with employer match
Paid vacation and company holidays
Training and Career Development
Company vehicle (if job applicable)
Pye-Barker Fire and Safety is an Equal Opportunity Employer