Communications Operator - FT

Duties/Responsibilities:

• When operator working in capacity of PBX operator they will answer the switchboard using script provided in a timely manner, maintain a current patient list. Refer to the computer to locate employees and their current extensions for correct placement of calls. Provides several distinct clerical functions including acting as receptionist as needed.
• Responsible for paging emergency codes, paging/beeping employees or patients as requested when functioning as PBX operator.
• Displays information sign when auxiliary desk is not manned.
• Day shift PBX operator alphabetizes, ensures all Outpatient Registration charts are received daily, check for accuracy of patient/guarantor for correct spelling and punctuation, insurance name, group & policy number using insurance card copy and forwards to business office
• Maintain phone log books documenting all calls. Documenting date and time of call, caller name, patient name, complaint/message, doctor name, patient doctor name if other than doctor on call, number of attempts and method used to deliver message, time message delivered and initials.
• Makes "Daily On Call Schedule" daily. Makes Doctors "On Call Schedule" monthly completing by the 20th of the month and sending out of by the 25th of the month
• Assists with on the job training of new employees.
• Relieves PBX/CC for breaks and lunches daily.
• Accepts and performs additional duties not listed in job description but necessary for the smooth operation of the Communication Center.
• Keeps Abreast of all memos by daily reading and/or acknowledging office automation mail.
• Evening shift CC operator is responsible for inputting precept letter information in process an account.
• Day Shift CC operator is responsible for ordering supplies for both units.

Required Skills/Abilities:

• Typing and general office skills
• Ability to communicate with public in a prompt, efficient, courteous manner
• Good speaking voice
• Must be available to work various shifts, including weekends and holidays
• Professional appearance

Education and Experience:

• High school or equivalent
• Telephone answering service and/or PBX experience desired

Physical Requirements:

• Frequent sitting and walking
• Must be able to lift up to 50 pounds at times