Damage Prevention Manager

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Join the Future of Connectivity with Metronet!

Are you ready to launch your career with one of the nation's fastest-growing fiber-optic powerhouses? Welcome to Metronet, where we don't just build networks; we build communities.

Damage Prevention Manager

As a Damage Prevention Manager, you will lead Metronet's damage prevention strategy. This role ensures compliance with state 811 (Call-Before-You-Dig) laws, promotes safe excavation practices among associates and contractors, investigates utility damages, and fosters strong partnerships with internal teams, regulators, One-Call boards, contractors, locators, and municipalities. Responsibilities include managing all damage prevention processes, training programs, audits, investigations, and performance reporting. This is a remote, field-based position requiring travel across Metronet's operating footprint.

ESSENTIAL JOB FUNCTIONS:

• Align goals with corporate safety and operational objectives while fostering a culture of professionalism, accountability, and proactive communication.
• Mentor and develop Damage Prevention Specialists responsible for audits, training, and market support; set clear KPIs and performance expectations.
• Ensure quality and consistency of field audits, contractor adherence to state laws, Metronet standards, and industry best practices.
• Provide guidance to local teams, reinforce safe excavation principles, and create training materials and technical guides.
• Oversee utility damage investigations, classify incidents per statutory definitions, and compile dashboards, scorecards, and root cause analyses.
• Identify systemic issues, contractor deficiencies, and training gaps; implement corrective actions and strategic improvements.
• Build collaborative relationships with municipalities, utilities, regulators, and One-Call boards; represent Metronet in hearings, committees, and legislative discussions.
• Serve as the company expert on excavation laws and best practices, support onboarding, compliance reviews, and regulatory interactions.
• Other job-related duties as requested.

JOB QUALIFICATIONS AND REQUIREMENTS:

• Bachelor's degree preferred, or 5-10 years in construction, utilities, or telecom; minimum 5 years in damage prevention, utility locating, or excavation compliance.
• Telecom or fiber broadband experience; familiarity with One-Call/811 processes and regulatory requirements.
• Must be legally authorized to work in the U.S.

ADDITIONAL JOB REQUIREMENTS:

• Strong understanding of state 811/CBYD laws, tolerance zones, utility locating and marking, ticket management, excavation safety, damage investigation, and positive response systems.
• Excellent communication and leadership abilities; proven experience managing remote teams and driving accountability; strong analytical and problem-solving skills.
• Skilled in Microsoft Office, reporting tools, and field investigation technologies; ability to interpret regulatory language and legal documents.
• Ability to build trust with contractors, regulators, and municipalities; sound judgment in evaluating potential violations.
• Willingness to travel up to 50% and work in outdoor field environments; remote/home office with frequent site visits.
• Willingness to work as a team and independently.

Join us and find out what it means to love your career!

At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we're not just focused on expanding our networks-we're focused on enriching the lives of those we serve.

We value our associates because they are the cornerstone of our success. By joining the Metronet family, you're stepping into a rewarding career in technology with a company dedicated to your growth and success. We're in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders.

Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere.

Discover more with Metronet - a company where your success builds stronger communities, and your future is limitless.

Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran

Pay Range: $95 $105K/yr.

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