Gen AI Product Design Strategist

Overview

• Work with UX Research, Product Designers, and Product Leaders to deeply understand the needs of our user base to identify opportunities that address those needs through innovative solutions.
• Facilitate the delivery of user research methods to identify user personas, new opportunities, and present them through experience maps, user journeys maps, service blueprints or similar visualization.
• Develop metrics plans to measure user behavior and continuously optimize the products experience using qualitative and quantitative methods.
• Ask the right questions through discovery practices to fully understand the business and user value of product enhancements or new features that make up the product roadmap.
• Facilitation of Design Thinking workshops, or similar events, to achieve stakeholder alignment, ideation, and experimentation.
• Provide insights on emerging trends in technology, products, and competitors to inform the product direction and roadmap.
• Work collaboratively with product, data, quality, and tech leads to create feasible, viable, and desirable solutions.
• Balance multiple priorities including business value, stakeholder impact, speed to market, and technical feasibility.
• Regularly communicate customer insights to inform key stakeholders of product adoption and usage patterns.

Qualifications

• Experience designing data-driven digital products, including feature releases, and translating a product vision to a desirable product experience that aligns with strategic goals.
• A deep working knowledge of Figma.
• Research strategies that include field and moderated research to validate user goals, frictions and behaviors.
• Experience using product data to inform feature prioritization aligned to user needs, commercial, and strategic priorities.
• Experience analyzing market and industry trends and conducting competitive analysis to inform product direction.
• Experience with industry standard analytics tools and methods required for analysis.
• You have supported or led design sprint planning aligned to a product backlog.
• You are collaborative and have years of experience working with cross-functional product teams.
• Experience with Agile.
• Ability to excel in a fast-paced, service-oriented environment through excellent time management skills.
• You are self-motivated with a strong capacity for independent initiative and creative problem-solving.
• You can demonstrate strong written and verbal communication skills to convey thought leadership and influence senior executives.

• Highly desired
• Experience in financial services or insurance
• Experience designing solutions in enterprise software platforms.