Global Education Program Manager

If you’re the type that loves the thrill of closing a deal in a fast-paced, ever-changing environment, you will lose your mind here.

As a high-growth tech company selling software in a competitive global market, the work is not easy. But it’s interesting and super fun. It will test you and stretch you in ways you never expected. It’s what our sales team love about the work. Because it gives meaning to their roles. Oh, and did we mention it was fun?

The Education Manager is responsible for developing and delivering scalable learning programs that empower customers, partners, and internal teams to successfully understand, use, and advocate for Phocas solutions. This role designs engaging education journeys that support product adoption, technical proficiency, and solution value realization across all audiences.

What you’ll need to feel good

·      5+ years’ experience in a learning & development, enablement, or technical training role

·      Experience designing adult learning experiences across digital and live formats

·      Strong instructional design skills (e.g., ADDIE, blended learning)

·      Proficient with LMS tools, authoring software (e.g., Articulate, Rise), and video editing platforms

·      Excellent communication and facilitation skills

What you’ll do to grow fast and have fun

·       Design and deliver educational content aligned to the Phocas customer lifecycle (onboarding, product training, certification)

·       Collaborate closely with subject matter experts (SMEs) to translate their expertise into structured, scalable educational programs

·       Foster a sense of community across the Phocas ecosystem by encouraging knowledge sharing, showcasing success stories, and creating spaces for ongoing learning and engagement.

·       Develop and maintain learning pathways for different audiences (e.g., Admins, End Users, Partners, Internal)

·       Launch and manage the Phocas Certification and Badging Program

·       Own content in the LMS (Learning Management System) and ensure quality, accuracy, and accessibility

·       Collaborate with Product, Customer Success, and Marketing to create use case-driven training materials

·       Coordinate and deliver live virtual sessions, in-person workshops, and self-serve eLearning

·       Measure engagement, completion, and effectiveness of education programs; iterate based on feedback and data

·       Train internal teams and partners to deliver consistent education experiences

Support onboarding of new hires into technical/customer-facing roles

A bit about us to see if we’re your kind of good time

We’re a business planning and analytics company on a mission to make people feel good about data. We’ve been hard at it for 20 years, helping 2,300 companies turn complex business data into performance boosting results. Despite our global status of 300 world-class humans, we’ve held on to our start-up roots. The result is a workplace that’s fast, exciting and designed for fun.

Whether you want to try out new sales tactics, lead a project, champion wellness, or spend more with the kids, you’ll have our full support. As long as you’re doing what makes you happy, the rest falls into place.

We know that fun is different for everyone. So, if you want to try out innovative approaches to sales, lead a project, save the planet, or spend more time with your favourite people outside work, you’ll have our full support.

As long as you’re doing what brings you joy, the rest falls into place. Think less stress, higher performance, more energy and all-round nicer human. Your friends and family will be delighted.

Create your happy place

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)

• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Wellness Resources

Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

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