Service Technician - Jacob and Chesley

Local Home Improvement company iso a Field Service Technician. We install sunrooms, fences, decks, windows, doors, siding, baths as well as other exterior products. If you are a skilled repair person, work in property maintenance or similar, this position may be suited to you.

Field Service Technician Responsibilities Include:

· Providing service and customer support during field visits or dispatches

· Managing all on site installation, repair, maintenance and test tasks

· Diagnosing errors or technical problems and determining proper solutions

Job brief

We are looking for a self-starter Field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities

· Provide service and customer support during field visits or dispatches

· Tie workflow to schedule

· Manage all on site installation, repair maintenance and test tasks

· Field assessments or technical problems and determine proper solutions

· Produce timely and detailed service reports

· Document processes

· Operate vehicle in a safely manner and use field automation systems

· Follow all company’s filed procedures and protocols

· Cooperate with technical team and share information across the organization

· Comprehend customer requirements and make appropriate recommendations/briefings

· Build positive relationships with customers

Requirements

· Proven field service experience

· Ability to assess, repair and service residential exterior products listed above

· English literacy

· Ability to work flexible shifts and to adapt to changing work schedules

· Familiarity with mobile tools and applications

· Technical degree or certification is a plus

· Driver’s License

We Offer

· Positive work environment

· Competitive Pay, Simple IRA w/Match

· •Paid training

· •Bi-Weekly pay

· PTO/Vacation

· Medical, Dental, Vision, Aflac available

Job Type: Full-time

Experience in the following a plus:

Roofing                        Siding

Fencing                       Windows/doors

Plumbing                      Sunrooms

Home remodeling       

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