Dispatcher / Service & Inspections Coordinator
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Job Description
Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.
As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.
With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com
Primary Responsibilities:
- Plan technicians’ routes for service calls based on availability, skill, and geographical location
- Assisting service department in daily operations
- Familiarity with the Boston area
- Provide information to technicians relevant to their calls
- Contact Customers prior to service call to confirm appointment
- Other various duties asked of management
- Job hours: 6:00am to 4:30pm
Basic Qualifications:
- High School Diploma or GED
- 2+ Years’ experience as a Dispatcher
- Basic computer skills
Preferred Qualifications:
- 2+ Years’ experience as a Dispatcher within the Alarm Industry
- Prior experience in customer service, preferably in a fast-paced environment,
- Experience scheduling service and or inspections
- Ability to manage multiple priorities and adapt to changing situations
- Knowledge of Fire, Security, CCTV, and Card access
- Ability to communicate and handle customer service issues independently and resolve them in a timely and professional manner
- Excellent organizational, customer service, and time management skills
Preferred Qualifications:
- Proficiency with scheduling or dispatching software is a plus
Salary range: $23 - 27 an hour, depending on experience
Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.
Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.