Healthcare Director, Payer Data Analytics

West Monroe has an immediate opportunity for a Healthcare Payer Director which can be located in Chicago, Dallas, or New York.  This role will focus on continuing to build the firm's healthcare presence locally and delivering business and technology consulting solutions with a focus on payer organizations.  This role entails significant responsibility in developing new business, managing client relationships at executive levels, and providing hands-on guidance and direction as well as oversight to project teams. Most importantly, candidates should be passionate about what they do and enjoy a fun, entrepreneurial environment.  This Director position will also play a leadership role on our national healthcare leadership team.

Directors at West Monroe must possess proven and repeatable experience in the three main areas of responsibility:

Client Development

• Cultivate new and existing client business development opportunities for the Healthcare Practice with a focus on payer organizations
• Significant generation of prospecting/networking activities (events, meetings, phone calls, emails) in the pursuit of new client acquisition and brand awareness
• Originate business development opportunities and manage the sales cycle with prospective clients
• Actively leverage a previously built professional network and affiliate network in the local community
• Develop key accounts with recurring revenue
• Actively participate in relevant local business and industry organizations
• Exhibit an excellent understanding of client issues and how to apply the appropriate West Monroe resources to convert identified issues into consulting opportunities and proposals
• Lead the development of proposals, work plans, pricing estimates, and risk assessments for potential projects
• Effectively partner with the Business Development and Marketing teams to lead and drive marketing campaigns

Practice Development

• Collaborate with office and vertical leadership to build the local healthcare practice in alignment with office and national healthcare practice goals (headcount, financials, clients)
• Create effective go-to-market strategies while driving the development/enhancement of West Monroe's Healthcare Practice methodologies, best practices, and approaches to client delivery
• Lead, mentor, and grow consultants and actively participate in the performance management process
• Participate actively in the recruiting process for additional practice managers and consultants
• Display an entrepreneurial desire and selflessness to give your time, energy, and passion to growing the firms culture and our people both inside and outside of office hours
• Manage practice financials in accordance with local office and national healthcare practice budgets

Client Delivery

• Serve as engagement leadership and quality assurance across a client portfolio
• Provide value via consulting engagements and sharing of meaningful thought leadership
• Participate and lead engagements by communicating and reporting project status to C-level executives and IT management, including budget, risks, issues, etc.
• Mentor and manage teams of younger consultants to ensure quality of delivery and to keep projects on time and budget
• Respond to client requests for immediate issues while also being able to take on the accountability of driving projects to completion; serve as the point of escalation
• Analyze each client's specific request and determine the underlying issue and recommend appropriate solutions

Qualifications:

• Bachelor's degree required or equivalent experience
• 8+ years of professional services consulting experience preferred
• Strong understanding of Payer operations
• Proven track record leading consulting work at a large regional or national Payer
• Experience improving clinician experience through innovative tools and process optimization
• Leading definition and implementation of data strategies to enable using data from disparate data sources to drive improvements in operational and clinical workflows and outcomes
• Experience deploying AI/Automation to drive decision support at the point of care and/or to automate workflows
• Strong business development and an active professional network of relevant executive-level contacts in the local market
• Strong program and project management methodology background, including strategic planning and analysis, schedule, scope, issue and risk management experience, change management
• Excellent organizational, verbal and written communication skills
• Strong communication skills to be able to work with clients and comfortably present to C-level executives
• Proven success achieving in-market revenue expectations

Directors at West Monroe are expected to be in-person three days a week. This can include being present at client sites, in the market, or in-office for internal collaboration. There is flexibility and an understanding that schedules ebb and flow, but a core belief is that when we are together with our people and our clients, we build stronger relationships and are better equipped to sell and deliver value.