Front Office Representative

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

•  Greet visitors and patients upon their arrival
• Check patients in/out
• Establish and maintain demographics and insurance information
• Verify insurance eligibility
• Verify receipt of primary care physician referral for HMO plans
• Complete system documentation as it pertains to meaningful use
• Collect payments and co-payments for all services
• Follow end of day deposit processes
• Schedule mutually acceptable appointment times for patients and physicians
• Schedule ancillary testing appointments, both internal and external
• Notify appropriate department of ancillary testing in order for them to obtain necessary authorizations
• Check upcoming schedules to insure that all appointments have authorizations, referrals and outstanding payment amounts
• Complete all “tasks” and orders in a timely manner
• Scan internal documents accurately into patient’s medical record
• Track supplies, including business cards and forms; inform administration when orders need to be placed
• Sign for and disburse incoming imaging, equipment and supplies
• Demonstrate courteous and helpfulness toward patients and their families
• Display flexibility in work schedule dependent on clinic needs
• Other duties as assigned
• Maintains strictest confidentiality in accordance with HIPAA compliance

QUALIFICATIONS

Education: High school diploma or equivalent

Certification/Licensure:  Not required

Skills:

• Medical Terminology
• Basic typing and keyboarding skills
• Strong organizational and interpersonal sills
• Experience with customer service
• Familiarity with computers and other office equipment
• Ability to maintain confidentiality of sensitive information
• Ability to prioritize responsibilities
• Must be able to act calmly and effectively in busy or stressful situations
• Knowledge of insurance plans and procedures
• Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance.
• Must be able to establish and maintain effective working relationships with managers and peers.

Physical Requirements:

• Requires occasional lifting up to 25 pounds unassisted.  Requires frequent bending, reaching and repetitive hand movements, standing, walking, squatting and sitting.