Intake Coordinator-Family Intensive Treatment Program

Children's Home Society of Florida

Since opening our doors in 1902, CHS became a part of Florida's history.

CHS has been committed to growing and evolving to provide the right services and solutions to address the needs of children and families throughout the changing times. Every day, our team works with parents and kids to empower them and encourage them. With innovative technology solutions and a dedicated, experienced team throughout the state, we're changing the face of foster care and positively impacting children and families' lives for generations to come.

Join our team to continue to do good and create history serving Florida's children and families!

Striving to make a meaningful difference in the lives of families impacted by co-occurring mental health and substance use disorders, the Intake Coordinator - Family Intensive Treatment (FIT) Team provides responsive, evidence-based, therapeutic mental health and substance abuse crisis-oriented services, focusing on the strengths and resources needed for the goals of client recovery and overall wellbeing. This involves collaborating with clinical counselors, peer support and recovery specialists, and case managers. The incumbent coordinates the admission and registration of incoming clinical and behavioral health patients, assessing basic clinical needs and coordinating clinical services in support of parents in safely caring for their children. The goal is to help parents and caregivers make lasting therapeutic changes that will positively impact the lives of children, reducing the number of out-of-home placements and re-entries into the child welfare system. Overall, the Intake Coordinator contributes to the CHS high-performance culture by exhibiting our values and providing quality results that position CHS as the leader in delivering proactive behavioral health, case management, community and early childhood solutions for children and families.

WHY JOIN CHS?

• Uplifting mission-driven work culture
• Make an impact in your community and become a part of Florida's history!
• Growth and professional development opportunities
• Great benefits package, including generous paid time off and holidays

Primary Job Functions

1. Coordinates the admission and registration of incoming clinical and behavioral health patients, assessing basic clinical needs and coordinating clinical services in support of outpatient program initiatives.

Client Intake Administration and Clinical Support (50%)

• Review referrals made to the Therapy Program, to include managing the waitlist.
• Initiate contact with clients to determine need for clinical services.
• Obtain required clinical and demographic data from patient and/or sources.
• Schedule clinical assessments for clients.
• Assist clients in completing all necessary paperwork.
• Conduct verification of client's physician information.
• Assist Clinical Counselors with data entry and scheduling and other duties.
• Assist University of Florida psychiatrists with scheduling, teleconferencing and prescription medication refills.
• Verify benefit assignments for Medicaid.
• Explain role, function and services of the program to clients.

Data Management and Administration (50%)

• Input, validate and consolidate program referrals, admissions and discharges, authorizations and placements, service events, monthly outcomes data, critical incidents and other information collected, accurately and completely, adhering to strict deadlines.
• Locate program information including historical data, client eligibility, provider placement data, and legal status histories.
• Query system to access specific information and correct data entry errors.
• Audit data to identify errors and notify system administrator of problems.

2. Contribute to a positive, engaging work environment.

• Develop a strong knowledge base and stay current on job-related issues and trends.
• Participate actively in departmental meetings, training and education, as well as the quality process.
• Comply with CHS's code of conduct, policies, procedures and other obligations.
• Assist with training other team members and providing back up when necessary.
• Pick up projects on the fly; perform other duties as assigned from time to time.
• Demonstrate the CHS Common Bond values in the performance of all job duties.

Job Qualifications

Education, Licenses & Certifications:

• AA/AS degree from an accredited university, required.
• BA/BS degree in Human Services or related field from an accredited university, preferred.
• Florida Driver's License within 30 days from hire, with daily access to a reliable and insured vehicle, required.

Experience:

• One year of experience working in a medical, clinical, or office environment, required.

Competencies

Knowledge of:

• VARIOUS OFFICE EQUIPMENT | COMMUNITY RESOURCES

Skills and Proficiency in:

• Planning, organization and time management, oral and written communication
• Interpersonal relationship building, collaboration, teamwork
• Computer systems and MS Office, including Word, Excel and Outlook
• Interact effectively with children/families from diverse backgrounds

Ability to:

• Set appropriate limits and boundaries with clients; act decisively to protect clients, when necessary.
• Be sensitive to service population's cultural/socioeconomic characteristics.
• Handle stressful, sensitive situations; preserve confidentiality and professional boundaries.
• Perform at a high level of autonomy, with general supervision.
• Perform under strong demands in fast-paced, diverse, sometimes ambiguous environments.
• Solve practical problems and document results using sound judgment.
• Meet critical deadlines, while maintaining attention to detail, accuracy and quality.
• Commit to providing high customer satisfaction with positive service delivery results.
• Demonstrate the behaviors of our CHS Common Bond Values.
• Be energetic, passionate and adaptable with a deep commitment to social service, empathy for children and families and a positive approach to embracing and managing change.

Together, good can be done.