Office Manager

The Office Manager plays a critical role in ensuring the smooth operation of the

office by managing administrative functions, supporting financial processes,

providing exceptional customer service, and acting as the local expert for the IFS

system. This position supports the General Manager and supervises office

personnel to ensure daily tasks are completed efficiently and accurately.

Specific Job Function:

Administrative Support:

Serves as the "manager-on-duty" on an as-needed basis which requires

regular and predictable attendance in the office. Responsibility includes

managing and supervising all front desk/clerical personnel including payroll,

scheduling, task assignment, direction, performance review (including input

on pay adjustments), hiring and discipline consistent with company policy.

o Assists the General Manager with managing the operation by

utilizing independent judgment and discretion to review and

advise on billing issues, expenditures and budgetary matters for

the business.

o Coordinate with field teams to address inquiries and ensure

seamless operations.

Customer Support:

Serves as the escalation point for complex customer concerns and

handles/resolves escalated customer service issues with professionalism

and care.

Handle inbound calls, sales lead follow-ups, work order reviews, and discount

applications. Assist with collections and ensure invoice accuracy.

Financial Support:

• Manage accounts payable and ensure timely vendor payments.
• Maintain accurate and up-to-date financial records for the office.
• Support branch financial audits and reporting activities as needed.

IFS Expert:

• Act as the local lead for IFS system updates and best practices.
• Provide IFS training and support to office staff.
• Collaborate with corporate and regional teams to implement IFS

enhancements.

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