Delivery & Cpap Technician

General Expectations

• Regular, reliable, and predictable on-site attendance
• Comply with all applicable company policies, procedures, and patient protocols.
• Comply with all current government regulations and professional standards respecting patient care.

Duties and responsibilities

• Delivery medical equipment according to company policy
• Process delivery paperwork according to company policy
• Maintain warehouse inventory
• Clean and process returned equipment via company policy
• Develop and maintain technical/working knowledge of current PAP products and services offered by FHM, and all applicable governmental regulations.
• Process PAP paperwork on a daily basis according to FHM policies and procedures.
• Educate patients in proper use and care of PAP equipment, including fitting masks.
• Perform preventive maintenance on PAP equipment and enter into Brightree according to FHM policies and procedures.
• Assist in resolving patient equipment problems in home and via phone.
• Assist with On-Call
• Process all CPAP/BiPAP equipment returns according to FHM policies and procedures.
• Educate patients on PAP supplies and replacements guidelines.
• Document all information necessary to ensure reimbursement for all appropriate equipment, products and services.
• Maintain PAP inventory for the designated branch and conduct monthly inventory counts according to FHM policies and procedures.
• Collect co-insurance payments due and arrange patient payment plans according to FHM policies and procedures.
• Schedule patients for PAP setups, new PAP supply, mask fittings/exchanges, etc. according to FHM policies and procedures.
• Assist walk-in patients with troubleshooting equipment, downloads, mask issues, pressure changes, general questions, etc.
• Report equipment hazards and/or product incidents as required in accordance with FHM policies and procedures.
• All other duties as assigned.