Delivery Operations/ Recruitment&Onboarding - Mandarin Speaking
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Overview
Job Description
About HungryPanda
Founded in 2017, HungryPanda is currently the largest overseas Asian food delivery platform. Starting in Nottingham, U.K., HungryPanda has expanded to more than 80 cities across 10 countries, including the U.K., France, Italy, the U.S., Canada, Australia, New Zealand, Japan, South Korea, and Singapore. HungryPanda currently partners with over 80,000 riders, 100,000 merchants, and serves more than 6 million users worldwide.
Main Objective
Own and support the end-to-end recruitment and onboarding process for delivery drivers, ensuring sufficient driver supply, a smooth onboarding experience, and operational readiness to support regional delivery operations.
Key Responsibilities
Driver Recruitment
Manage the full-cycle recruitment process for delivery drivers, including candidate communication, initial screening, eligibility verification, and hiring follow-ups.
Support and maintain driver recruitment channels (e.g., online platforms, referrals), improving recruitment efficiency and candidate quality.
Partner with regional operations teams to understand driver demand and support workforce planning to ensure adequate delivery capacity.
Driver Onboarding & Compliance
Coordinate and execute driver onboarding processes, including document collection, identity and qualification verification, system entry, and account setup.
Guide new drivers through onboarding materials, app usage, and basic operational procedures to ensure readiness for delivery work.
Ensure onboarding processes comply with internal policies and applicable local regulations.
Communication & Support
Serve as the primary point of contact for drivers during the recruitment and onboarding stages, addressing questions related to onboarding steps, system access, and basic policies.
Maintain clear, timely, and professional communication to deliver a positive driver onboarding experience.
Collaborate cross-functionally with Operations, Marketing, and other internal teams to support driver activation and engagement.
Process Improvement & Reporting
Track and maintain recruitment and onboarding metrics such as conversion rates, onboarding timelines, and driver activation status.
Identify process gaps and provide recommendations to improve recruitment efficiency and onboarding effectiveness.
Qualifications
Strong communication and coordination skills, with the ability to work effectively with drivers and internal stakeholders.
Highly organized and detail-oriented, capable of managing multiple recruitment and onboarding workflows simultaneously.
Fluency in both English and Chinese (written and spoken) is required.
Able to work in a fast-paced environment and adapt to changing recruitment demands.
Willingness and ability to commute to New York office locations (Brooklyn 10%, Manhattan 40%, and Queens 50%) on a rotating basis.
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Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.