Dental Lab Technical Advisor

Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this Technical Advisor opportunity at NDX Davis in Wyoming, MI.  

The regular hours for this position are from 7:30 AM to 4:00 PM, Monday through Friday, and subject to change from time to time. 

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!  

Primary Responsibilities and Essential Functions of the Position:

• Process outgoing calls in a timely manner
• Facilitate assigned technical calls
• Complete an “administrative quality inspection” on all cases, including checking items on the work ticket, prescription, billing accuracy, and adding personal notes where appropriate
• Analyze remakes by customer and ensure any issues are resolved
• Participate in department meetings to share customer feedback
• All other duties as assigned

Skills and Abilities Required:

• Must have computer skills including typing and familiarity with Microsoft Office products
• Verbally communicate via telephone-maintaining a positive demeanor
• Verbally communicate with all levels of staff-maintaining a positive demeanor
• Takes initiative
• Excellent listening skills
• Attention to detail

Minimum Education and Experience Required:

• Required: High school diploma or GED equivalent
• Preferred: 5 years of experience in a dental environment
• Preferred: Production experience
• Preferred: Customer Service experience

Physical Requirements:

• Perform tasks at multiple workstations-standing and sitting for extended periods of time