Dental Lab Technical Advisor II

 Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this Technical Advisor II opportunity at NDX Affinity in Louisville, KY.  

The regular hours for this position are from 8:00 AM to 5:00 PM, Monday through Friday, and subject to change from time to time. 

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!  

 

Primary Responsibilities and Essential Functions of the Position:

• Troubleshoot basic technical issues, including making calls to doctors on time, shade, poor impressions and missing items or information.
• Facilitate assigned technical area (Fixed/Removable/Implants) technical calls
• Utilize interactions with doctors and staff as selling opportunity while creating a positive image of the lab.
• Follow all procedures effectively
• Follow up on all customer complaints to ensure the issues identified are resolved to the customer’s satisfaction.
• Generate relationships with staff members in customer offices, including participation in local, regional and state dental staff organizations.
• All other duties as assigned.

 

Skills and Abilities Required:

• Must have computer skills including typing and familiarity with Microsoft Office products.
• Verbally communicate via telephone-maintaining a positive demeanor
• Verbally communicate with all levels of staff-maintaining a positive demeanor
• Takes initiative
• Excellent listening skills
• Attention to detail

 

Minimum Education and Experience Required:

• Preferred: High school diploma or GED equivalent
• Preferred: Production experience
• Preferred: Customer Service experience
• Knowledge of, and experience in, clinical dentistry.
• Thorough knowledge of implant systems and general implant knowledge.
• 2-3 years’ experience in Dental Lab.

 

Hazardous Materials or Equipment Used:

• N/A

 

Physical Requirements:

• Perform tasks at multiple workstations-standing and sitting for extended periods of time.