Dental Patient Service Representative (English/Spanish)

Dental Patient Service Representative (fluent in English and Spanish)

Hire Date: December 1, 2025

32 hours per week*

Location: Winters, with occasional fill-in at our Esparto location

• As of July 1, 2025, Winters Healthcare is operating a 4 Day Work Week pilot, in which full-time status is 32 hours/ week for full-time pay. Our current pilot is planned through December 22, 2025, however we are assessing renewal of an additional 6 months of 4DWW pilot.

Note: If you are reading about this position on Indeed, please visit our careers website to apply: https://wintershealth.bamboohr.com/careers/125?source=aWQ9MTc%3D

We are looking for a passionate and motivated Dental Patient Service Representative (PSR) to join our team! The hours of this position are 32 hours per week, Monday-Thursday, with a minimum of one evening shift from 11am- 8pm.

As a Dental PSR with us, you will be one of the first people that our patients will come into contact with, whether it be on the phone or in person with both English and Spanish-speaking patients. You would be a keeper of the schedule and assist patients by scheduling appointments, confirming appointments, checking them in/out in the electronic health record, determining insurance eligibility, collecting payment, and referring patients to our Enrollment Counselors if needed. If you were in this role, you would support patients in understanding their treatment planning, including what their insurance covers, and what their out of pocket cost would be.

The ideal candidate is a quick learner, well-organized, bilingual in English and Spanish, and has a significant background in providing excellent customer service! The ideal candidate enjoys working with people, making connections, and building relationships. In addition, the ideal candidate will have strong communication skills, - listening included - the ability to establish effective, trusting relationships, and a passion to provide exceptional care to the patients of Winters Healthcare as we partner with them in their health journey. Can you see yourself here? We hope so!

Responsibilities:

• Communicate, collaborate and work in a team-oriented environment supporting our model of care
• Greet patients, answer questions, answer phones, route calls, schedule and confirm appointments
• Determine insurance coverage and eligibility for various insurances and programs

Qualifications:

• Bilingual fluency in English/Spanish is required (ability to read, write, and speak)
• Significant background providing outstanding customer service
• Strong computer skills; knowledge of OCHIN Epic and Dentirx is preferred.
• Experience in a dental setting and dental front office is required; experience in a Federally Qualified Health Center is a plus!

Hours:

• This position will be a regular, full-time position at 32 hours per week*. A minimum of two evening shifts per week are required. You will have a pretty set schedule with 3 or 4 days scheduled from 8 am- 5 pm, and 1 or 2 days scheduled from 11 am- 8 pm.
• *Indicates 4 Day work week pilot

Compensation and Benefits:

• As of July 1, 2025 Winters Healthcare is operating under a 4 Day Work Week pilot. Current hourly rate range for a Dental PSR under the 4DWW pilot is $26.25 - $30.00, and is determined on experience and qualifications
• Covered insurances include medical, dental, vision, supplemental long-term disability, life insurance/ AD&D, and employee assistance program all 100% sponsored for employee.
• Paid time off : 45 Wellness days per equivalent year, 9 paid Holidays off, additional 2 weeks of PTO (based on years of service, hours worked, and 4DWW hours). (~58+ days off)
• 401K retirement match at 3%, and a Flexible Spending Account (FSA)
• We provide a $350 scrub allowance upon hire, and $200 scrubs allowance each year after the first.

We are big on fit, and while we will assess that fit, we understand that you are doing the same. In your brief cover letter, let us what your interests are and let's collaborate together to do great things for our patients and our community!

Here at Winters Healthcare, we know that we are a unique organization and we love what we do and for whom we do it. We are big on fit, and while we will assess that fit, we understand that you are doing the same. Tell us what your interests are and let's collaborate together to do great things for our patients and our community!

Interested candidates, please submit your resume and a brief cover letter describing why you would like to join our team.

We can't wait to hear from you!