Deposit Services Supervisor

STAR Financial Bank is an Indiana-based community bank known for its culture of delivering quality service, personalized banking solutions, and innovative use of technology for more than 80 years. We are proud to be a community bank in every aspect of the word. Beyond monetary giving and employee volunteerism, STAR is dedicated to partnering with the people and organizations that improve our communities. At every one of our locations, employees demonstrate their commitment to STAR and our customers by honoring our core values of Honesty & Integrity, Accountability, Respect for All, Do What's Right, Commitment to Lifelong Learning, Community Leadership, Being Progressive, Celebrating Success and Remaining Independent.

STAR Financial Bank proudly celebrates diversity and remains conscious of the realization that diversity is not solely represented by physical characteristics. STAR is an equal opportunity employer (EEO) with a commitment to inclusivity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, pregnancy, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws. STAR complies with applicable STAR and local laws governing non-discrimination in employment in every location in which we have facilities.

The Deposit Services Supervisor position is included in a workplace model that allows for a combination of in-person and remote work.

As a Deposit Services Supervisor, the essential responsibilities include:

• Ensures a well cross-trained staff by providing oversight, training, and guidance to the processes.
• Manages and coaches the staff in addition to other Human Resource responsibilities such as: hiring, and if necessary disciplinary action and dismissal, setting and monitoring annual and quarterly goals, training, completing timely performance appraisals, and approving merit increases.
• Responsible for the oversight of Debit Cards including inventory, audits, reporting and reissuance.
• Establishes policies and procedures to ensure adequate internal controls.
• Establishes and monitors performance standards for the department and ensures SLA standards are met.
• Supports the branch network and reduces reputational risk by monitoring and overseeing the operational process, making sure accounts are opened and maintained consistently with all federal and state regulations.
• Mitigates risk and manages process and flow of disputes, overdraft processing, and legal documentation within the department adhering to regulated timelines.
• Maintains data integrity of core and ancillary systems by supervising maintenance efforts and providing feedback with exception/management reporting of the same.
• Continually monitors processes and procedures, making recommendations of ways to improve processes and efficiencies.
• Establishes new vendor relationships to increase operational efficiency/bank profitability.
• Implements changes to procedures and recommends changes to policy.
• Maintains open communication with the Deposit Services Manager by providing requested documentation and addressing and implementing changes as needed to address identified deficiencies in processes or procedures.
• Supports annual core system upgrade by coordinating testing efforts of the department.
• Works with output from Reconciling Department by monitoring the daily outstanding items and resolving any out of balance issues.
• Responsible to ensure all software products are up to date and within a single release of the most recently available release.
• Implements and administers the Branch Review Process relating to adherence of policies, procedures, security and regulations.
• Daily oversight of end of day processes within item capture.
• Maintains working knowledge of Silverlake CIF, Deposit, Time, Bounce menus as well as, FIS Chargeback manager, and Centrix Dispute Tracking and all other dispute systems.
• Attends conferences and seminars to maintain working knowledge of industry direction.
• Maintains certifications relevant to the department.
• Ensures all accounts are reconciled per the Reconcilement Policy.
• Ownership of coordination and review of Reconcilements on a monthly basis.
• Establishes policies and procedures to ensure adequate internal controls.

In addition to traditional compensation and benefits packages, our leaders continue to collaborate to launch innovative employee benefits and perks including, Affordable Medical/ Vision/ Dental Coverage • Flexible Dependent Care Account • Health Savings Account (with employer contributions) • Prescription Drug Plan • Employee Wellness Initiatives (physical/mental/financial) • Health Management Reimbursement Program • Short Term/Long Term Disability • Life Insurance • Tuition Reimbursement • Competitive Pay and Bonus Program • 401k (with employer match) • Generous Paid Time off including 10 1/2 holidays.

Eligibility of benefits are determined by employment status classification and may be discussed during the interview process.