Deputy Program Manager – Government Grant Operations (Remote)

Company & Position Overview

RICAR Business Consulting LLC (RBC) is seeking an experienced Deputy Program Manager – Government Grant Operations to provide senior-level operational leadership and consulting support for public-sector grant programs. This role is ideal for a seasoned consultant who excels at managing complex operations, overseeing performance, and serving as a key liaison with government stakeholders.

This role is employed by RICAR Business Consulting LLC and is responsible for providing senior-level leadership and advisory support to a public-sector client.

Job Description Summary

The Deputy Program Manager supports the successful execution of government grant operations by overseeing day-to-day program management, supervising operational leads, and ensuring performance standards are met across service delivery functions. This role provides senior oversight of call center and help desk operations through performance monitoring, escalation management, and coordination with the client, without engaging in front-line call answering or ticket processing.

Key Responsibilities

Core Responsibilities

• Manage day-to-day operations of consulting engagements supporting public-sector grant programs
• Ensure quality, accuracy, and timely completion of program tasks and deliverables
• Provide senior-level consulting support and subject matter expertise
• Plan, organize, and execute program activities to meet defined objectives
• Oversee work efforts of consulting staff and operational leads
• Serve as a senior point of contact for client coordination and issue resolution
• Monitor performance against program goals and quality standards

Client and Project Responsibilities

• Provide senior oversight of call center and help desk operations supporting public assistance programs
• Review service delivery metrics, trends, and performance reports
• Monitor escalations and ensure appropriate resolution paths are followed
• Coordinate with the client (DFS) on operational performance, issues, and improvement opportunities
• Support the development and refinement of operational procedures and performance standards
• Ensure alignment between program operations, compliance requirements, and client expectations

Required Qualifications

Minimum Management Consulting Experience

• At least 8 years of experience in management consulting
• Experience managing day-to-day operations of complex or multi-disciplinary consulting engagements

Specialized Experience

• Government grant operations and program management
• Senior oversight of service delivery, call center, or help desk operations
• Performance management, metrics analysis, and escalation oversight
• Experience coordinating with public-sector agencies and executive stakeholders
• Strong leadership, communication, and operational management skills

Education & Certifications

Required

• Bachelor's degree in Business Administration, Public Administration, Management, or a related field

Preferred

• Master's degree in Public Administration, Business Administration, or a related discipline

Work Location & Arrangement

This role supports a public-sector client and is delivered through a hybrid or remote work arrangement, based on client needs. Work may be performed from the client site, RBC office, or remotely, as required.

Schedule & Position Type

• Full-time position
• Long-term engagement with potential extension
• Standard business hours, Monday through Friday
• Limited travel may be required based on client needs

This position is contingent upon contract award. The anticipated start date for this role is February 2026, subject to final client authorization.

Compensation Range

$100,000 – $125,000 annually, equivalent to approximately $48–$60 per hour, commensurate with experience and qualifications.

Benefits Package

Eligible employees may receive a comprehensive benefits package, which may include paid time off, retirement plan options, health-related benefits, and professional development opportunities.

Equal Opportunity Statement

RICAR Business Consulting LLC (RBC) is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other legally protected status. Employment decisions are based on business needs, job requirements, and individual qualifications.