Design Support Associate, Design Compliance Operations (Hybrid-Arizona)

Join BWH Hotels – Where Passion Meets Purpose

At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.

Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!

Job Purpose

Supports the Onboarding Design Managers and Project Manager teams by assisting in a smooth transition of hotels from prospective property to full member status. Performs administrative duties in support of new applicants and conditional members.  By supporting details behind the scenes, the Design Support Associate helps the Onboarding Design Project Managers focus on guiding properties to successful membership.

Key Responsibilities

• Assist with the preparation of Board materials, presentations, and documentation to ensure timely and accurate submissions.
• Process and track updates to Property Improvement Plans (PIPs), ensuring accuracy of records.
• Maintain organized files, reports, and project documentation to support the Onboarding Design Project Manager team.
• Manage workflow of PIPs and related tasks through Smartsheet in conjunction with team.
• Monitor timelines and follow up on outstanding tasks to keep onboarding projects on track.
• Contribute to process improvements that enhance efficiency and team collaboration.
• Identify issues and escalate to team and management where appropriate.
• Provide general administrative support including correspondence, data entry, and reporting.

Preferred Experience and Education

• Minimum 12 to 18 months related experience in a corporate, administrative environment.
• Within an Interior Design or Architectural firm preferred
• High school diploma or equivalent certification.

Required Knowledge and Skills

• Previous administrative or project support experience, preferably in design, hospitality, or project management settings.
• Basic proficiency in Microsoft Office Suite and related business software.
• Smartsheet experience preferred.
• Be able to shift focus quickly and accurately.
• Detail-oriented and strong organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Operates under general supervision and follows established procedures.
• Familiar with general office procedures and office equipment,, databases, company organization, policies, personnel, and terminology unique to functional area assigned.
• Intermediate verbal and interpersonal skills in dealing with others internally and externally. Communicate accurate responses in assigned area.
• Able to respond effectively to verbal and written requests concerning area of work.
• Resolves routine problems.

Work Location and Schedule

• This is a hybrid position, requiring an onsite presence approximately 2 days per week at our Headquarters location.  The office address is 6201 N. 24th Parkway | Phoenix | AZ | 85016  
• Typical working hours are Monday through Friday, 8am to 5pm (Arizona Time); alternate work hours may be considered.

This position is not eligible for immigration sponsorship.

Benefits Summary for Full-Time Employees 

· Medical/Dental/Vision available day one

·Vacation/Sick- accruals start day one

·Paid company holidays and personal holidays to celebrate what’s important to you 

·401K - company contribution and match (U.S.)

·Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada)

·Employee discounts/hotel discounts

·Free financial and health wellness programs

·Tuition Reimbursement

Equal Employment Opportunity

BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA+ individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.