Desktop Support

Job Description

Job Description: Field IT

Infosys is seeking an IT Support Associate. This position is responsible for providing expert technical support and hands-on repair services for laptops and related devices. This role involves diagnosing hardware and software issues on laptops and end user devices, performing troubleshooting, repairs and upgrades and ensuring devices meet quality standards before returning them to customers. The Field IT engineer plays a critical role in delivering reliable solutions and maintaining customer satisfaction in a fast-paced service environment.

Primary Skill Required

Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.

Detailed Description of project/Requirement Description

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.

• Hardware/software troubleshooting and resolution

• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.

• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies

• L1 level network troubleshooting and resolution for LAN Connectivity

• Hands & feet support to Backend team for Network/Server/application issue

• Working with vendor support contacts to resolve technical issues

• Labelling Racks & devices

• Server mounting/movement

• Network & Sharing printer installation

• Knowledge of Office 365 support

• Coverage/compliance software installation and troubleshooting

• Good communication skill

• Good Knowledge of DHCP, DNS.

• Maintain IT inventory, coordinate vendor support, and assist with procurement

• Support Mac devices

• Strictly adhere to defined Service Level Agreements (SLA's)

• Support recurring meetings, events, and after-hours activities as required

• Documenting incidents, problems, and resolutions for future reference and for the knowledge base

Preferred Skills:

• Excellent problem-solving, communication, and documentation skills

• Ability to work independently and manage technical issues.

• Willingness to learn new technologies and adapt to different roles

• Good to have any or more certificates such as:

• CompTIA A+,

• Microsoft Certified Desktop Support Technician

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.