Desktop Support Technician (Azure / Microsoft 365 | White-Glove Support)

Job Description

Minimum 4–5 years of experience in Desktop Support (Required)

Summary

We are seeking a skilled Desktop Support Technician with strong Microsoft 365 and Azure AD experience to join our team. The ideal candidate will provide white-glove, end-user-facing technical support in a fast-paced, in-person environment. This role requires a professional who is highly social, customer-focused, and comfortable supporting users across hardware, software, and cloud-based Microsoft technologies.

Key Responsibilities (Duties)

• Provide white-glove desktop and application support to end users, including in-person desk-side assistance

• Install, configure, and troubleshoot computer hardware, software systems, networks, printers, and scanners

• Troubleshoot Microsoft 365 applications including Outlook, Teams, OneDrive, and Office applications

• Support and administer Azure Active Directory (Entra ID) including user accounts, group memberships, password resets, MFA, and access issues

• Assist with Office 365 and Windows device management using Intune

• Respond to IT issues and service requests via ServiceNow, providing timely resolution both remotely and on-site

• Support basic SharePoint Online user issues such as access, permissions, and navigation (nice to have)

• Maintain accurate IT documentation and ticket records

• Collaborate with the IT team on projects, rollouts, and ongoing support initiatives

• Act as a professional, approachable face of Technology to internal end users

Required Skills & Experience

• 4–5+ years of Desktop Support or End-User Support experience

• Strong experience supporting Windows operating systems

• Hands-on experience troubleshooting Microsoft 365 / Office 365

• Working knowledge of Azure Active Directory (Entra ID)

• Experience with Intune for endpoint management

• Familiarity with ServiceNow or similar ticketing systems

• Solid understanding of basic computer networking concepts

• Strong software troubleshooting skills and familiarity with IT infrastructure

• Excellent communication and interpersonal skills with technical and non-technical users

• Customer service-oriented mindset with comfort supporting users face-to-face

Nice to Have (Added but Not Required)

• SharePoint Online user support experience

• Prior executive or VIP support exposure

Job Details

Job Type: ContractPay: $30.00 – $40.00 per hourExpected Hours: 40 per weekWork Location: In person

Benefits

• Dental insurance

• Health insurance

• 8-hour shift

Experience Requirements

• Customer support: 4 years (Required)

• Desktop support: 4 years (Required)

• Windows OS: 4 years (Required)

Location Requirements

• Ability to commute to New York, NY (Required)

• Ability to relocate to New York, NY before starting (Required)