Warehouse Associate

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Combining comprehensive commerce-enablement technology with high-volume fulfillment services provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

DESCRIPTION: Coordinate warehouse-related tasks and flow in a Stord facility

DEPARTMENT: Warehouse Services

DIRECT AREAS OF OVERSITE:

• Shipment receiving
• Inbound and outbound shipment scheduling
• Shipment unloading and loading
• Pallet In & Out and Cross Docks
• Organization of inbound and outbound pending areas/lanes
• Pallet organization, movement and labeling

DUTIES & RESPONSIBILITIES:

• All shipments being received into facility are thoroughly checked for damage and pallet quantity
• Communicate and coordinate with other departments to ensure flow and throughput is optimized
• Identify procedural waste and reduce or eliminate
• Light building maintenance
• Ensure that all special client requests and projects have appropriate charges (Be able to speak to the description and amount of these charges)
• Communicate with clients and carriers on inbound and outbound shipments
• Be the example at facility for Stord's high level of service
• Understand Vendor Compliance and how that affects the process for outbound/inbound shipments for specific consignee's.

COMPANY PROVIDED ASSETS Desktop computer

REQUIRED QUALIFICATIONS:

• Organizational and time management skills
• Basic computer skills (Email, Excel, Word and web browsing)
• Creativity and problem solving
• Ability to communicate to and listen effectively with coworkers, administration, clients and drivers
• Good communication and presentation skills

PREFERRED QUALIFICATIONS:

• Highly detail oriented
• Good understanding of metrics and reporting
• Customer service and client management
• Hands-on experience in order release, picking, packing, shipping and inventory control
• Typing over 50 words per minute

JOB EXPECTATIONS/REQUIREMENTS:

• Attend, participate and contribute in weekly meetings
• Maintain a professional workplace that falls in line with Stord's company culture and values
• Continuously be thinking of and suggesting new processes and ideas
• Ensure that specialists are effective and efficient in their tasks
• Maintain good and professional communications with clients at all times

EVALUATION POINTS

• Accuracy and efficiency of warehouse services tasks and specialists
• Client satisfaction with warehouse services related tasks
• Troubleshooting and problem solving abilities
• Openness to direction from management
• Knowledge of warehouse services SOPs and ensuring that specialists are following them