Digital Media & Web Operations Specialist

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Digital Media & Web Operations Specialist is responsible for designing, maintaining, and optimizing websites across various CMS platforms, ensuring high performance, accessibility, and mobile responsiveness. This role supports multimedia content creation including video production and graphic design, while managing brand consistency across digital assets. The Digital Media & Web Operations Specialist also drives SEO strategy, social media scheduling, and analytics reporting to enhance engagement and conversion.

Job Responsibilities:

• Build, update, and maintain websites using CMS platforms (WordPress, Squarespace, Webflow, Shopify, etc.).
• Manage hosting, domains, and plugin integrations.
• Ensure web performance, accessibility, and mobile responsiveness.
• Implement SEO best practices and optimize site content for rankings and conversion.
• Support video creation using AI tools and standard editing software (Premiere, Final Cut, or CapCut).
• Manage lighting, cameras, and microphones for shoots when needed.
• Organize media assets and maintain consistency across content types.
• Assist in creating short-form videos and reels for marketing campaigns.
• Create on-brand visuals, thumbnails, and social assets using tools such as Canva, Photoshop, or Figma.
• Maintain consistency in brand visuals, typography, and color schemes.
• Design and update marketing collateral for digital campaigns.
• Plan, schedule, and manage content across social media channels.
• Track analytics and report on web traffic, engagement, and conversions.
• Research trends, competitors, and opportunities for brand growth.
• Assist in managing client requests, timelines, and deliverables.

Qualifications and Skills:

• Experience managing websites using CMS tools (WordPress, Squarespace, Webflow, etc.).
• Experience with content automation or workflow tools such as Zapier, Notion, Airtable, preferred.
• Experience in marketing, media, or creative operations, preferred.
• Familiarity with SEO tools (Google Search Console, Ahrefs, SEMrush).
• Familiarity with YouTube and social media ad platforms.
• Working knowledge of video production hardware (cameras, lighting, audio).
• Understanding of digital analytics and reporting.
• Skill in design software such as Canva, Photoshop, Figma, or Illustrator.
• Experience managing websites with CMS tools (WordPress, Squarespace, Webflow, etc.)
• Familiarity with SEO tools (Google Search Console, Ahrefs, SEMrush)
• Working knowledge of video production hardware (cameras, lighting, audio)
• Skilled in design software (Canva, Photoshop, Figma, or Illustrator)
• Excellent communication and proofreading skills.
• Excellent prioritization and organizational skills.
• Proactive in learning and applying AI-driven solutions, automated workflows, and innovative creative technology.
• Ability to manage multiple projects with minimal supervision.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.