Direct Services Advocate

Coös County Family Health Services (CCFHS) is seeking a Direct Services Advocate to join our RESPONSE team in the Berlin office. This is a 24-hour per week, benefit-eligible position.

Position Summary

The Direct Service Advocate provides trauma-informed, survivor-centered support to individuals impacted by domestic and sexual violence and stalking. Support includes crisis intervention, emotional support, safety planning, court and medical advocacy, and connection to resources.

Essential Duties and Responsibilities

The following reflect core duties; other duties may be assigned as needed.

Direct Advocacy Services

• Provide in-person and phone-based advocacy for individuals impacted by domestic and sexual violence and stalking
• Offer crisis intervention, emotional support, safety planning, peer support, and referrals
• Facilitate and/or support survivor support groups, as assigned
• Accompany clients to hospitals, police departments, Child Advocacy Centers (CACs), and court proceedings as needed
• Assist with shelter intake and follow-up support when appropriate
• Maintain accurate, timely, and appropriate data entries in the client services database

On-Call Coverage

• Serve as scheduled staff backup on the 24/7 support line rotation, including nights and weekends
• Participate in other on-call shifts as assigned, such as weekday daytime coverage
• Provide support to on-call volunteers during shifts as needed

Community Collaboration & Communication

• Build collaborative relationships with local partners such as law enforcement, healthcare, legal, and social services
• Participate in local community meetings, multidisciplinary team (MDT) meetings, and case reviews as assigned
• Participate in outreach and awareness events to promote services and community engagement
• Attend regular staff meetings, supervision, and staff development opportunities
• Communicate effectively with team members regarding coverage, client needs, and service delivery

Qualifications

Minimum Qualifications

• Associate degree in human services, criminal justice, psychology, or a related field; or a minimum of two years of relevant experience
• Completion of the 30-hour Response Training Program (required upon hire) to ensure understanding of confidentiality, privilege, and program standards
• Maintain a minimum of 6 hours of annual training relevant to advocacy and trauma-informed care
• Understanding of domestic and sexual violence; advocacy or crisis intervention experience preferred
• Ability to maintain confidentiality and act with professionalism and empathy in client interactions

Other Requirements

• Valid NH driver's license, reliable transportation, and adequate insurance coverage
• Willingness and ability to work outside of regular business hours, including evenings and weekends
• Ability to work in emotionally demanding environments; strong self-care and boundary-setting skills recommended
• Flexibility to adapt to a dynamic work pace and shifting priorities

Working Conditions & Physical Demands

• Office based with regular local travel required
• Requires sitting for extended periods and occasional lifting (up to 25 lbs)
• Frequent interaction with individuals in crisis or distress; emotionally demanding at times