Director, Commercial IT Systems

Job overview:

The Director, Commercial IT Systems leads the strategy and deployment of technology solutions that power our commercial launch and field operations. This role is central to building a scalable, compliant, and insight-driven IT ecosystem, enabling effective HCP engagement, data-driven decision-making, and the seamless execution of our commercial strategy.

Location: Hybrid in our New York City office or remote on the east coast in the United States.

Reports to: VP, Information Technology.

Roles and responsibilities

(Include but are not limited to):

• Define and execute the Commercial IT roadmap aligned with launch milestones and business objectives
• Serve as the primary IT business partner to Sales, Marketing, and Market Access teams
• Work with the commercial team on the selection, implementation, and integration of commercial systems including CRM (e.g., Veeva, Salesforce), ERP, and data platforms. Lead the implementation and support of these systems
• Ensure interoperability across systems supporting HCP engagement, sample management, field force operations, and analytics
• Build and manage a high-performing Commercial IT team, including CRM admins, analysts, and support staff
• Manage vendor relationships, contracts, and performance for commercial technology platforms
• Ensure systems are implemented in compliance with GxP, DSCSA, GDPR, and other regulatory requirements
• Oversee validation and audit readiness for commercial systems
• Support mobile access, AI-powered coaching tools, and omnichannel engagement platforms for field reps
• Partner with Commercial Sales team to deliver tools that enhance rep productivity and HCP experience
• Enable commercial data integration and reporting to support forecasting, segmentation, and KPI tracking
• Collaborate with Commercial Operations team to enable actionable insights to commercial stakeholders

Candidate Profile:

• Bachelor's degree in Information Technology, Computer Science, or related field
• 10+ years of IT experience, with at least 5 years in pharmaceutical commercial systems leadership
• Proven track record implementing CRM, ERP, and field enablement tools in a regulated environment
• Strong understanding of pharmaceutical commercial operations, launch readiness, and compliance frameworks
• Experience managing cross-functional teams and external vendors
• Excellent communication, project management, and stakeholder engagement skills

Preferred Experience:

• Experience supporting a first-time commercial launch in biotech or pharmaceuticals
• Familiarity with Veeva Commercial Cloud, Salesforce Health Cloud, NetSuite, SAP, Oracle or other relevant commercial platforms
• Knowledge of serialization systems (e.g., EPCIS), DSCSA compliance, and sales tools