Director, Business Process Design & Improvement

Company

Cox Automotive- USABusiness OperationsDirector, Business Process Design & ImprovementDirectorHybrid- Ability to work remotely part of the weekYes, 25% of the timeDay

Compensation

Compensation includes a base salary of $131,600.00 - $219,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

The Director of Operational Excellence will be a high-impact leader, focused on driving business transformation and operational excellence across Cox Automotive’s Manheim auction business.  This role will be part of a high performing team within an industry-leading business unit of Cox Automotive.  This position will be responsible for partnering with senior leaders to build and translate Manheim’s strategic vision into actionable strategies, defining initiatives to operationalize those recommendations, prioritizing projects, driving alignment and buy-in, and partnering with Manheim’s field teams to see those plans through to execution.  This leader will partner closely with business leaders, product, change management, finance, sales, training, market research and program management among other groups.  This role will leverage deep understanding of key business, client, and team member needs to drive product, policy, and process enhancements to provide superior client experience and drive business growth.   The specific focus area for this leader initially will be driving Shared Service (title, or otherwise) efficiencies and improvements.  

The Director of Operational Excellence will display a high-level of critical thinking and analysis in bringing recommendations and delivering results for high-impact, complex, and/or cross-department problems. The Director will have multiple direct reports and will also be a cross-functional leader, leading with influence to drive positive change.   This leader will be an enterprise thinker, collaborating closely with the leaders of Manheim’s 70+ physical auto auctions  and the Digital leadership team.  The Director will be comfortable leading with little oversight in ambiguous or new situations where innovative approaches may be required or the solution may require challenging legacy ways of working.

General Responsibilities

·Define strategy, prioritize, plan, influence and drive execution of the strategic Operational Excellence initiatives to achieve financial, operational efficiency and client experience objectives.   Break down complex work into well-defined workstreams.

·Provide thought-leadership, direction and prioritization of product and operational enhancements to drive client experience, operational efficiencies, and organizational transformation efforts. 

·Utilize executive-level communication skills to gain buy-in.

·Leverage data and analytical problem-solving skills to drive insights and prioritize opportunities.  Define and track KPIs to drive accountability and measure outcomes.

·Utilize problem solving skills to define creative solutions to complex problems.

·Leverage advanced management and communication skills to facilitate complex team meetings involving business, product, operations and technical resources.

·         Serve as an effective people leader, developing talent, building a high-performance culture, and empowering the team to excel.

·         Professionally represents the company and participates in industry conferences.

·Maintain ongoing awareness of market conditions and trends to ensure effective reaction to market changes and proactive development of solutions ahead of need.

Required Experience & Specialized Knowledge and skills

• Bachelor’s degree in a related discipline and 10 years’ experience in a related field. The right candidate could also have a different combination, such as a master's degree and 8 years’ experience; a Ph.D. and 5 years’ experience in a related field; or 14 years’ experience in a related field

• Experience: At least 5 years of experience in a leadership role

• 5+ years of prior experience with management consulting, client experience, strategy and transformation, or operational excellence. 

• Deep understanding of how Automotive business trends and Manheim Operating changes impact team member and client experience

• Experience defining and/ or implementing shared service strategies

• Bias towards action and strong sense of urgency.  Passionate about driving results. 

• Experience in defining a strategic vision, then planning and carrying out complex, large-scale initiatives  

• Demonstrated record of outstanding success within an organization where relationships, collaboration and customer service are high priorities.

• Demonstrated business judgement and decision-making skills in high-stakes environments.

• Experienced people leader able to communicate and influence effectively at all levels of the organization.  Able to leverage strong storytelling to drive buy-in amongst stakeholders.

• Other duties as needed or required.

• Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes in order to meet business requirements.

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.