Director, Product Management - Billing & Monetization

We're looking for a Director Product Management to lead the vision, strategy, and execution of Klaviyo's monetization and billing platform - with a single goal: make self-service purchasing and invoicing so simple, customers barely notice it happens.

You'll own the end-to-end customer purchase and upgrade experience, ensuring it's frictionless, easy to understand, and built to scale. You'll lead a team of product managers responsible for subscriptions, entitlements, billing, and payments.

This role is equal parts product strategy, product execution and team management. You'll work closely with Customer Success, Engineering, Finance, IT, Pricing Strategy, and Sales to serve the needs of our 100K+ self-service customers.

What You'll Do

• Drive innovation in monetization capabilities - enabling new pricing models and new customer experience with new technologies (e.g., AI Agents).
• Set the strategy, and roadmap for Klaviyo self-service billing and payments infrastructure, ensuring it scales to support our growing business and product offerings.
• Own the customer purchase experience from checkout through renewal - designing intuitive, self-serve checkout experiences that maximize conversion and minimize friction.
• Collaborate cross-functionally with Engineering, Finance, RevOps, and GTM to ensure accuracy, compliance, and operational efficiency.
• Collaborate with cross-functional teams across Engineering, Finance, IT, Pricing Strategy, and Klaivyo Product teams to gather and prioritize requirements, translating them into scalable solutions that deliver exceptional user experiences.
• Understand our customers' needs, pain points, and preferences. Use market research and analysis to stay ahead of industry trends.
• Know the score and score more: Develop key metrics to track and identify improvements within the customer purchase journey. Use the insights to proactively identify and implement improvements.
• Mentor and develop a high-performing team of product managers, fostering strategic thinking, accountability, and customer-obsessed execution.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

Who You Are

• 12+ years of product management experience, including 5+ leading billing, payments, or monetization systems in SaaS or fintech.
• Analytical and data-driven, with a proven ability to define KPIs and drive measurable outcomes.
• Hands-on Stripe expertise
• Strong record of designing customer-first purchase and upgrade experiences.
• Strategic thinker who is also willing to roll up their sleeves and get their hands dirty
• Passionate about leveraging AI and automation to remove friction and anticipate customer needs.
• You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
• Exceptional communicator and collaborator across technical, design and strategic domains.

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