Director - Crypto Trade Support & Service

Role Overview

The Director will lead the Crypto Trade Support & Service team, overseeing daily operations, vendor coordination, and governance for digital asset workflows. This role ensures timely trade lifecycle processing, reconciliations, and client service escalations while driving strategic initiatives, risk management, and talent development.

Key Responsibilities

Leadership & Team Management> Supervise a team of associates and supervisors; conduct 1:1s, performance reviews, and career development planning.> Attract, retain, and develop talent aligned with WM Operations leadership principles.

Operational Oversight> Direct daily crypto trade support activities, including lifecycle management, reconciliations, and exception resolution.> Ensure Tier 3 client service escalations are resolved promptly and documented in Salesforce.

Vendor & Stakeholder Coordination> Act as primary liaison with Zero Hash and internal partners (Risk, Technology, Finance) for data integrity and issue resolution.> Oversee governance and control frameworks, ensuring compliance with firm policies and regulatory standards.

Risk & Control> Implement robust oversight of operational risk, including RCSA alignment and escalation protocols.> Maintain readiness for BCP events and confirm operational continuity across regions.

Strategic Initiatives> Drive process improvement, automation, and integration projects to enhance efficiency and scalability.> Contribute to roadmap planning for crypto operations and vendor enhancements.

Preferred> Experience with crypto or digital asset operations, reconciliations, and vendor management.> Familiarity with Salesforce case management and operational reporting tools.> Background in WM Operations governance and risk frameworks. Required> Minimum 4-6 years in trade support or operations leadership within financial services.> Proven ability to manage high-performing teams and complex operational environments.> Strong communication and stakeholder management skills; ability to influence across internal and external partners.> Series 99 license.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  

Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).