Director - Global Education Services Operations

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva is hiring a leader to own and innovate the systems and processes we use to market, schedule, sell, deliver, and report on Education Services programs. Each year, thousands of Veeva customers, partners, and employees around the world seek to gain job-ready skills, build confidence, and advance their careers through training and certification. We are looking to modernize our systems architecture and mature our business processes to provide an innovative, world-class learning experience, at scale in multiple languages.

As Director, Global Education Services Operations, you will build the operational landscape in Education Services to support scaled growth and an improved learner experience. You will assume ownership of learner journeys through our training and testing systems architecture. You will work-cross functionally to improve the learner centricity of the end-to-end procure-to-pay, training delivery, and revenue recognition processes we employ to operationalize and measure our business. The successful individual in this role excels at strategic systems thinking and has a track record of partnering with IT and 3rd party vendors to implement and integrate the training and testing systems required to run a global education services business.

An entrepreneurial attitude and passion to innovate "a cool new thing" that doesn't yet exist is key to thriving on our team. You must be comfortable working autonomously and making progress in the face of ambiguity. We operate as an inclusive team of owner/builders at Veeva and expect this role to collaboratively embrace our core values of doing the right thing, customer success, employee success, and speed.

The role is a remote, full-time, permanent role with Veeva. Candidates must live in the United States and be able to meet the operational requirements of a global role. Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

What You'll Do

• Systems
• Own and innovate the education services technology architecture to align with business goals; this is inclusive of learning and certification management, e-commerce website, CRM, business analytics, training surveys, helpdesk ticketing
• Serve as our business sponsor on IT projects where education processes are dependent on global Veeva systems (LMS, CRM, business intelligence, SSO); prioritize, track requirements, and implement scalable features
• Develop analytic dashboards (using Sigma) and reports (in CRM and Excel) to measure KPIs and impact; track monthly progress against established annual targets
• Process
• Partner with global teams to understand and diagnose new business requirements, regional needs, operational readiness for training and certification; align with pro serve and business consulting practices, where appropriate
• Develop, implement, and evolve processes, frameworks, and tools that support a business in growth mode
• Oversee projects with accuracy, transparency, and a commitment to meeting deadlines
• Manage contracts, budgets, vendors
• Oversee go-to-market activity for new education offerings (e.g. learning credits, training subscriptions) and partner with other Veeva teams on operational aspects of integrating education solutions into packaged offerings
• Build quarterly training delivery schedules to meet revenue commitments
• Ensure compliance with Veeva policies, customer contracts, legal compliance
• Organizational Leadership
• Manage a global team of systems and process experts and training coordinators who thrive on developing the "easy button" for stakeholders; attract and hire as necessary
• Foster a collaborative, accountable, results-oriented team environment that appropriately challenges and grows team member skills and contribution
• Serve as an ambassador for Education Services in building a positive reputation for partnering well and delivering on commitments

Requirements

• 8+ years of experience managing learning processes, data flows, and technologies that support a for profit education services business (LMS, Certification, e-commerce, CRM data analytics, etc.)
• 5+ years of experience in people management responsibilities, with emphasis on hiring, onboarding, developing and creating a cohesive team culture; servant leadership is practiced, not preached
• Proven experience selecting and implementing learning management systems
• Proven ability to lead at scale, drive change, and forward critical initiatives with minimal oversight
• Demonstrate analytical thinking and logical decision-making by asking the right questions and presenting thought out options
• Excellent communication, collaboration, and project management skills; adept at proactively keeping key stakeholders informed
• Strong interpersonal skills with the initiative to build collaborative, productive relationships across services, IT, FP&A, Alliances, and marketing teams
• Desire to serve as the right-hand person to Education Services department leaders and as an ambassador for our mission
• Based in the United States and able to meet the operational requirements of a global role

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $125,000 - $200,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-Remote

#LI-Director

Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

Work Where It's Best for You

Work Anywhere means you can work in an office or at home on any given day. It's about getting the work done in the way and place that works best for each person. This applies across all locations and departments.

Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We're investing more in offices, culture, and offsite meetings, not less.

Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.

Work at Veeva. Work where it's best for you.

A different kind of company. A Public Benefit Corporation.

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation's conduct-including customers, employees, and the community-in addition to shareholders' interests.

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What sets us apart

• Public Benefit Corporation
• Work Anywhere
• Veeva Giving
• Corporate Citizenship
• Employees are Shareholders
• Non-Competes

Public Benefit Corporation

In February 2021, Veeva became the first public company to convert to a Public Benefit Corporation (PBC).

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation's conduct-including customers, employees, and the community-in addition to shareholders' interests.

Veeva's public benefit purpose is to help make the industries we serve more productive and create high-quality employment opportunities.

Learn More

Work Anywhere

Work Anywhere means you can work in an office or at home on any given day. It's about getting the work done in the way and place that works best for you.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace.

Product teams are organized in regional product excellence hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

Read More →

Veeva Giving

At Veeva, we believe in giving back. Veeva's support for charitable causes is entirely employee driven because we think giving is personal and should be directed by the individual. With our 1% Veeva Giving program, each employee receives an amount equivalent to 1% of their base salary annually to support the non-profit(s) of their choice. We don't dictate favored corporate causes or ask employees to donate to specific non-profits. We never support a charitable cause in exchange for commercial advantage or preferential treatment.

Corporate Citizenship

Veeva's core values - do the right thing, customer success, employee success, and speed - guide our decision making and define our culture. Doing the right thing means that we are concerned about more than just financial success and return to shareholders. We recognize a responsibility to customers, employees, environment, and society.As individuals, we pride ourselves on being good people who are honest, fair, and direct. We treat others with respect. As a company, we strive to be a good corporate citizen, a positive force in the business community, active in our communities, and an example to others.

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Employees are Shareholders

Our equity program is designed to enable the vast majority of our employees to participate. Our unique approach to awarding equity grants allows our employees to be shareholders so they can benefit financially in the company's growth.

Non-Competes

Veeva has taken a strong stance against the use of non-compete agreements that can limit employee opportunities. We do not require our employees to sign non-compete agreements, and we have taken legal action to fight the unfair use of these agreements by other companies because we believe such agreements limit an employee's fundamental right to work where they choose. We believe in our people and want them to be successful here at Veeva or wherever their careers take them.

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News and recognition

Veeva in Top 100 Most Reliable Companies

Fastest-Growing Company for 5 Years, Future 50 for 2 Years

New York's Noncompete Bill Is A 'Big Domino To Fall'-And The Broadest Ban Yet-In A Growing Movement Against Them

Veeva's Peter Gassner Combine's Today's Execution with Tomorrow's Vision

Grow, contribute and be recognized

"Veeva's engineering teams take a pragmatic approach to software development. We offer an ideal environment for engineers who value focus, speed and integrity in their work."

• Jacob Marcus

VP, Engineering

"I appreciate that Veeva values autonomy over alignment. As a result, we get to make decisions as a small team and ship products faster."

• Shilpa Chandermohan

Software Engineer

"As a software engineer at Veeva, I'm proud to be doing meaningful work building clinical trial software that will benefit so many people."

• Durward Denham

Software Engineer

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