Director, Insurance Learning and Development
VirtusOverland Park, KS
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Overview
Schedule
Full-time
Education
Medical Coding (CCA, CCS, CCS-P, CPC)
Career level
Director
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Title: Director, Insurance Learning and Development
Location: Overland Park, Kansas
Date: January 2026
Salary Grade: Salaried Exempt
Bonus Structure: Annual Bonus Tied to Individual and Company Performance
Reports To: Senior Vice President, Client Success
Client Success Team Size: 50+ professionals between Practice Leaders, Account Executives, Account Managers and Client Account Specialists
Virtus Insurance, a nine-time Best Places to Work in Insurance award‑winner, is redefining what a modern brokerage looks like. We are fast, specialized, and relentlessly client‑centric, operating across Real Estate, Hospitality, Benefits, Private Capital, Construction, Retail & Distribution, Food & Beverage and Small Business / Personal Lines. Our culture rewards ownership, excellence, and fearless pursuit.
We are looking for a proven leader who wants to build something extraordinary.
What This Role Is:
The Director, Insurance Learning and Development is a senior‑level role responsible for architecting and delivering Virtus’ enterprise training ecosystem. This includes new‑hire onboarding, Property & Casualty technical training, workflow and systems training, client service standards, professional development, and CE‑accredited programming to support licensing requirements.
This role will initially focus on building the P&C training program, followed by development of a Benefits curriculum as the business scales.
This is a role for someone who wants to both design and deliver, with the autonomy to build a best‑in‑class learning system for a rapidly growing national platform.
Who Thrives at Virtus:
- Embody the Virtus Core Values — Better Tomorrow, Fearless Pursuit, One Virtus.
- Are energized by developing talent and enabling others to succeed.
- Possess broad and deep technical expertise in P&C insurance fundamentals.
- Are a disciplined operator who values structure, consistency, quality, and measurable results.
- Communicate with clarity, conviction, and executive polish.
- Want to help shape how Virtus trains, grows, and develops its future leaders.
Key Responsibilities:
- 1.Curriculum Architecture & Development
- Build structured P&C curriculum covering technical, functional, operational, and professional competencies.
- Develop role based learning paths for Account Executives, Account Managers, and Client Account Specialists.
- Create a scalable training model aligned with Virtus workflows, systems, and service standards.
- Lead future expansion into Benefits training with additional resources.
2.Training Delivery
- Facilitate in person, virtual, and hybrid training programs.
- Deliver sessions on coverage fundamentals, renewal execution, marketing workflows, client communication, and service excellence.
- Coach emerging talent through scenario based learning and skills reinforcement.
3.CE Accreditation & Licensing Support
- Obtain and maintain Kansas & Missouri continuing education provider status for Virtus.
- Design continuing education eligible courses and manage approvals, attendance tracking, and compliance documentation.
- Ensure training programs satisfy regulatory and licensing requirements across jurisdictions.
4.Onboarding Acceleration
- Build a standardized 90 day onboarding program for all P&C client facing roles.
- Reduce time to productivity through structured learning, assessments, and milestone tracking.
5.Evaluation, Metrics & Reporting
- Establish KPIs to measure training effectiveness, competency development, and overall business impact.
- Use assessments, feedback, and performance data to improve curriculum and identify skill gaps.
- Present insights and recommendations to Executive Leadership.
6.Cross Functional Collaboration
- Partner closely with Client Success, Practice Leaders, Producers, and Operations to ensure training aligns with workflows, systems, and service expectations.
- Support adoption of new systems, tools, and processes through structured training.
7.Continuous Improvement & Industry Alignment
- Regularly update curriculum as markets, regulations, and carrier requirements evolve.
- Stay informed on industry trends, emerging risks, and best practices in insurance education.
- Foster a culture of learning, accountability, and continuous improvement across the organization.
Qualifications:
- 8–10 years of experience in commercial insurance, with strong P&C expertise.
- Demonstrated proficiency in coverage, placement, servicing, workflow design, and technical fundamentals.
- Experience in curriculum design, training facilitation, or professional development.
- Strong familiarity with state continuing education requirements.
- Strong proficiency with Microsoft 365, systems training, and agency management workflows.
- Active Property & Casualty license required.
- CPCU, CIC, or equivalent designation strongly preferred.
Physical Requirements:
The employee must be able to sit, use hands to handle or feel, talk or hear frequently; and occasionally stand, walk, and reach with hands and arms. Must have close and distance vision.
Travel:
Approximately 10% dependent on team needs.
Why Join Virtus?
Virtus offers the freedom and trust to build a world‑class practice within a supportive, high‑performance environment. We invest in our people through:
Market-leading compensation and bonus programs
401(k)
Health, dental, and vision
Unlimited PTO
Continuous professional development
An entrepreneurial culture where great ideas become reality
Push Forward – We've got your back!
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