Director Business Operations

Overview:

Founded in 1988, Trimont (www.trimont.com) is a specialized global commercial real estate loan services provider and partner for lenders and investors seeking the infrastructure and capabilities needed to help them scale their business and make informed, effective decisions related to the deployment, management and administration of commercial real estate secured credit. As the largest master servicer of commercial real estate loans in the United States, Trimont manages securitizations with meticulous oversight and coordination-protecting cash flows, mitigating risk, and ensuring portfolio performance.

We do this with a team of 1100+ extraordinary team members who serve a global client base from offices in Atlanta (headquarters), Bengaluru, Charlotte, Dallas, Hyderabad, Kansas City, London, New York and Sydney. We empower our people with advanced technology, industry-leading knowledge, and a culture centered on our core values. This approach enables our teams to deliver exceptional client service, build lasting relationships and take pride in the high-quality work they perform.

Trimont is an innovative firm where visionary professionals come to learn, grow, and thrive with colleagues driven by curiosity and collaboration.

Learn: We believe ongoing learning is critical and are focused on providing a work environment where all team members can take ownership of their careers.

Grow: We work alongside the largest institutional lenders in the world, overseeing the most significant projects in the industry. This unique opportunity allows us to broaden our skillset and develop our abilities by tackling some of the industry's most challenging and exciting endeavors.

Thrive: Our firm is a place where ethics and excellence meet to create an experience that matches our capabilities. There are no limits to what we as team members and as an organization, can achieve together.

Where people, purpose, and progress come together every day.

Job Summary:

The Director is responsible for maintaining the culture and leading the junior analysts within the Cash Management Servicing group, ensuring alignment with organizational objectives, accuracy, and compliance. This role involves the administration of complex and high-volume Cash Management Accounts, resolving complex escalations and overseeing intake and new setup processes. The Director oversees the comprehensive management of essential documentation, enforcing best practices for accurate money movement and lockbox oversight.

Responsibilities:

• Assist in implementation and enforcement of a diligent risk mitigation framework for waterfall administration and lockbox maintenance, analyzing processes and procedures to ensure full compliance. Provide recommendations to leadership to drive operational excellence and continuous improvement.
• Strategically guide collaboration efforts with the offshore team, borrowers, and banking institution representatives to uphold money movement accuracy standards to achieve pre-defined Service Level Agreements. Champion initiatives to resolve discrepancies, enhance communication channels, and ensure seamless coordination.
• Oversee high-level collaborations with Third Party Vendors and the offshore team to address and resolve complex money movement and Cash Management exceptions. Implement and enforce criteria for quality assurance, and develop tracking and reporting mechanisms to deliver actionable insights and strategic feedback to stakeholders.
• Partner with management to enhance and refine organizational work procedures, policies, and methods. Provide input to ensure compliance with regulatory requirements and industry standards, positioning the organization as a leader in operational and strategic excellence.

Required Qualifications:

• BS/BA degree or equivalent experience
• 7+ years of relevant experience within Commercial Real Estate
• 3+ years management/leadership experience
• Demonstrated capacity to achieve results in a dynamic setting.
• Demonstrated success in managing deliverables with intra-day deadlines as well as long-term projects
• Handling workload and special projects efficiently.
• Extensive experience with lender-entry accounting, general ledger, and account reconciliations
• Experience training & mentoring junior analysts
• Strong verbal and written communication skills.
• Organizational and administrative skills.
• Skilled in managing sensitive information while upholding privacy.
• Ability to work both independently and within a team environment.

Trimont is an equal opportunity employer, and we're proud to support and celebrate diversity in the workplace. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please contact us. We are proud to maintain a drug-free policy, ensuring that our community is a secure and productive space for all our team members.