Director Of Catering And Conference Services

POSITION SUMMARY:

Here at Nemacolin, our associates know to "Expect the Unexpected" - You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort.

The Director of Catering and Conference Services is responsible for assisting in overseeing all day-to-day operations and coordination of Catering, Conferences, Events, Business Center and Audio-Visual Services at Nemacolin. This position is responsible for evaluating and recommending marketing strategies to achieve property goals, revenue and profitability objectives as well as implementing marketing programs, promotional programs, special events, and entertainment programs.

ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

• Delivers internal and external guest service the Nemacolin way. Goes above and beyond - whether for an associate or guest.
• Responsible for actively building and retaining guest relations and acts as a mentor to other employees and coworkers to provide superior guest service.
• Oversees hiring, scheduling, training, motivation, supervision, and development of marketing staff. Recommends and approves evaluation ratings, wage increases, promotions, and other employment actions for Conference and Catering staff.
• Establishes departmental operating standards, guidelines, objectives and maintains other administrative processes such as budgeting and staffing to ensure proper planning, efficiencies, and operational effectiveness of department for successful achievement of property goals.
• Directs long and short-term planning for all functions of the marketing department, including analysis of product and market opportunities, program effectiveness and development of strategies to ensure adequate level of guest satisfaction and achievement of established market share goals.
• Reviews and evaluates strengths, weaknesses, and performance of all departmental programs in order to most effectively implement changes to improve operations and execution of future programs as well as to most efficiently allocate resources.
• Researches database information to identify customer demographics and behavioral analysis; consults with corporate marketing team on methods of targeting, developing and informing.
• Works closely with the Director of Sales and Marketing in strategizing all group related resort packages and the assignment of meeting space.
• Acts as a back-up to Events Managers for difficult of large events.
• Ensures pricing structure of events at Nemacolin are perceived by the guest as a "real value."
• Ensures accurate and detailed information is streamlined between Resort Events and Sales.
• Approves, implements, and evaluates media plans, mail campaigns, promotions, entertainment, special events and all other property marketing expenditures in order to ensure program effectiveness; implements improvements based upon property performance.
• Develop and monitor property research and survey activities; evaluates results and related reports to improve efficiency and effectiveness of programs.
• Conducts daily site inspections of all outdoor venues for physical defects, cleanliness and overall appearance.
• Annually establish/revise/review all non-food and beverage pricing structure to remain competitive and viable.
• Reviews all GEO's daily before distribution for accuracy and grammar - while attending and conducting twice weekly GEO meetings.
• Conducts weekly Resume Meeting and along with Event Managers, develop new ideas and methods of maximizing the Resort property for outdoor events.
• Maintains a quarterly review for guest comment and group rating forms to verify incentive payouts.
• Research and solicit vendors for product and rental items to add to Prop inventory - while overseeing all prop and event construction.
• Plans, develops, and coordinates all Special Events as required.
• Other job duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Relevant Conference and Catering Sales qualifications and previous hospitality leadership experience required.
• Bachelor's degree in marketing, Business Administration, Hospitality or related field with at least 5-7 years' experience in hospitality luxury marketing, marketing/advertising and/or marketing related field with at least 3 years' experience in a leadership capacity in marketing and sales.
• Experience in a Forbes four or five star rated resort is preferred; superior customer/guest service relations experience required.
• Must possess an outgoing personality and knowledge of superior customer service training.
• Must be at least 18 years of age.
• Candidate must have the ability to work varying shifts, including evenings, weekends, and holidays.
• Must be able to speak English fluently.
• Ability to perform basic mathematical functions.
• Knowledge of and ability to operate Microsoft Office Programs- Word, Excel, PowerPoint, etc.
• Proven track record of staff development and retention.
• Demonstrates interpersonal sound judgment and decision-making skills in directing administrative tasks, using discretion when necessary, understanding the potential impact on the department.
• Must be able to lift/push/pull/carry no more the 5-30 lbs.
• Ability to stand continuously for 95%, operate equipment for 15%, kneel for 20%, bend for 50%, climb for 35%, and drive for 0% of their scheduled shift.

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be require by the organization and/or members of management. It reflects management's assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

WHY WORK FOR NEMACOLIN?

Kick-start your career at Nemacolin, a world-renowned luxury resort nestled in southwestern Pennsylvania. Nemacolin boasts an unparalleled blend of elegance and adventure, offering an array of amenities that redefine luxury. With two Forbes-rated hotels from which to choose, guests are treated to the epitome of comfort and style. A five-star, five-diamond restaurant sets the stage for exquisite dining experiences, while our on-site wildlife habitats bring animal encounters to a whole new level. The opulent spa, championship golf courses, and a range of outdoor activities, including fly fishing, skiing, and snowboarding, provide a holistic and exciting getaway.

As a part of the Nemacolin team, you'll have the chance to work in a dynamic and supportive environment where your skills and passion will flourish. We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers. Join us in delivering unparalleled experiences that leave lasting memories for our cherished guests and members. Real Life Magic meets boundless opportunity at Nemacolin. Come, be a part of it!

ASSOCIATE PERKS:

What is in it for you? As a Nemacolin associate, you won't just have a bright future - you'll have a bright present! You are invited to join our warm, supportive community, where you'll enjoy competitive wages, exciting events, a full suite of benefits, discounts, and perks, and access to amenities at our associate community Wisteria.

• Attractive 401(k) plan
• Paid vacation, holidays, and personal hours
• Family medical, dental, and vision insurance. Long-term and short-term disability insurance
• Employee and educational assistance program
• Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort
• On-site uniform and dry-cleaning services
• Discounted meals during breaks in associate break areas

Wisteria Associate Community- Wisteria is Nemacolin's way of showing our appreciation to our associates. This neighborhood is exclusive to associates and contains a Pub, Market, and Fitness Center. As a member of Team Nemacolin, you'll enjoy these exclusive amenities.

Associate Recognition programs- Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and their ability to consistently exceed guests' expectations.

Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:

• Opportunities for advancement- At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our upper-level managers began in entry-level positions and advanced into their current roles.
• Mentoring and coaching programs- As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.