Director of Guest Education

Water Street MissionLancaster, PA

Apply with Sonara

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.¹

Reclaim your time by letting our AI handle the grunt work of job searching.

We continuously scan millions of openings to find your top matches.

Job Description

For Water Street Mission to fulfill its mission and purpose, it is critical for all staff to participate in the development and maintenance of a healthy Christian Community. By living out our faith with one another and creating a space where our guests are invited to experience that community with us, we participate in lives being restored. Even as some positions have minimal direct contact with guests, each staff member has an essential role in forming and maintaining Christian community. The love of Christ, evidenced in our Water Street community, is the real impetus for change with our guests.

Job Summary:

This position is responsible for overseeing and managing the Guest Education program, ensuring its effectiveness, and supporting a team to provide quality instruction and support to guests. This role involves program development, staff management, and fostering a positive culture. The Director will lead the Guest Education program into growth in quality and effectiveness in its areas of mission with guests, and into new types of community-centered programs, based upon the Strategic Plan.

FLSA: Full-time, Exempt

All Water Street Mission staff must be:

* Willing to sign the Water Street Ministries' Statement of Faith

* A current and active member and/or regular attendee of a local church.

* Able to fully support the Water Street Mission's core values and ministry philosophy.

Essential Functions:

Culture and Values

* Share the Good News of Jesus Christ in words and actions with people we serve, communicating hope and dignity.

* Walk alongside fellow WSM staff in Christian community as we journey toward maturity.

* Encourage restoration in the lives of coworkers and guests, recognizing we are each restored by God to become restorers.

* Work in full coordination with other WSM staff at all times to identify, report and respond appropriately to any potential threats to the safety and wellbeing of guests.

* Embody, encourage and cultivate WSM culture, purpose, mission and values in words and actions.

Role Specific Responsibilities

* Direct the Guest Education ministry, including staff team and volunteers, so that who we serve and how we serve is a true expression of our purpose, mission and values.

* As a manifestation of the Strategic Plan, and with the VP, Community Resources, vision for next specific operational steps for Guest Education, including new programs and changes to existing programs; develop ministry from current to envisioned.

* Participate in vision and development of the Community Resources department as a whole.

* Participate in MDT, Community Resources, and Directors' meetings, as appropriate.

* Update and train WSM staff and teams, when needed, on issues related to guest education.

* In coordination with Community Resources and WSM leadership as a whole, participate in and/or establish initiatives that resource other WSM ministries through the Guest Education Team, as well as those that connect WSM to the greater community.

* Collaborate on the development, implementation, and evaluation of educational programs based on programmatic objectives and goals. Incorporate relevant and effective adult learning principles and instructional design methodologies.

* Ensure program alignment with guest needs, focusing on addressing Foundational Assets.

* Develop systems to monitor program effectiveness and assess outcomes. Make data-based decisions to enhance program quality.

* Manage program resources, including budgets, materials, and facilities, to optimize program delivery and effectiveness.

* Foster a supportive and healing environment that encourages guest participation and engagement in programs.

* Maintain and manage accurate records of programmatic classes, activities, and events conducted by Guest Education. Ensure appropriate communication with other WSM staff and guests.

* Coordinate coverage of classes and activities to minimize disruption and changes to schedules.

* Teach classes, as necessary and strategic.

* Other duties as assigned.

Supervision

* Supervise Guest Education team.

* Lead Guest Education team meetings; develop positive team culture and excellent supervisory practices.

* Seek the spiritual and professional development of all Guest Education team staff, including leadership development where possible. Partner with VP, Community Resources and People and Culture department to do so.

Education and Experience:

A bachelor's degree in Education, Social Work, or a related field (Master's degree preferred). Experience in adult education, particularly in program development, implementation, and management. Understanding of adult learning principles, curriculum development, and instructional design methodologies. Strong leadership and managerial skills with the ability to lead, motivate, and support a team. Excellent communication, organizational, and interpersonal skills.

Reports To: VP, Community Resources

Key Internal Relationships:

Community Resources Directors, Residential Life team, other WSM Directors where partnership with the Guest Education Team is established.

Physical Demands:

Occasionally = 1%-33%; Frequently = 34%-66%; Continuously = 67%-100%

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this position.

* Stand, walk, or sit- Continuously

* Use of fine motor skills- Continuously

* Bend, squat, kneel, and reach- Occasionally

* Lift and/or move up to 50 pounds- Occasionally

* Weekend and evening availability- Occasionally

Christian Life:

Water Street Mission is a privately funded 501(c) 3 non-profit, evangelical Christian ministry. Our designated purpose is religious, and we are a Christ-centered ministry that is dedicated to sharing the Gospel and helping the homeless and impoverished. We consider every position to be essential in the fulfillment of our ministry and purpose statement. As such, each employee must have a relationship with Jesus Christ as their personal Savior and Lord. All employees must:

* Be able and willing to share the Gospel and participate in the ministry activities of Water Street Mission.

* Subscribe to the Water Street Mission Statement of Faith and Qualifications of Employment upon hire and continuously while employed.

* Adhere to the Water Street Mission Employee Handbook.

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

Apply with Sonara Apply manually