Director of Housekeeping- Hyatt Regency Schaumburg, IL

Job Title: Director of Housekeeping

Department: HousekeepingReports To: General Manager / Rooms Division Director

Position Summary

The Director of Housekeeping is responsible for strategic leadership and operational management of all housekeeping functions to ensure exceptional cleanliness, presentation, and guest satisfaction throughout the property. This role supervises housekeeping teams, enforces quality control standards, manages budgets and inventory, and collaborates with other departments to create an outstanding guest experience.

Key Responsibilities

Leadership & Staff Management

• Lead, train, coach, and supervise the housekeeping team — including supervisors, room attendants, housepersons, laundry, and support staff. 

• Recruit, hire, and onboard new housekeeping personnel. 

• Conduct performance evaluations, resolve personnel issues, and maintain high employee morale. 

• Develop work schedules and assign duties to ensure optimal coverage. 

Operational Oversight

• Oversee daily housekeeping operations for guest rooms, public areas, service corridors, and back-of-house facilities.

• Establish and enforce cleaning standards, procedures, and quality control inspections. 

• Monitor productivity and service levels; implement improvements where needed. 

• Ensure compliance with health, safety, and sanitation regulations. 

Budget & Inventory Management

• Manage department budget, labor costs, and operational expenses. 

• Oversee inventory of cleaning supplies, linens, amenities, and equipment; reorder as necessary. 

• Work with vendors for purchasing and service agreements. 

Cross-Department Collaboration

• Partner with Front Office, Maintenance, Food & Beverage, and Sales & Events to anticipate needs and handle guest requests. 

• Assist in training other departments on housekeeping standards when needed. 

Guest Experience & Quality Assurance

• Respond promptly to guest inquiries, complaints, or special requests relating to housekeeping. 

• Conduct routine inspections and follow up to maintain high standards. 

• Develop and implement initiatives to continuously improve guest satisfaction. 

Qualifications

• Education: High school diploma/GED required; Associate's or Bachelor's degree in Hospitality or related field preferred. 

• Experience: 3+ years of supervisory experience in housekeeping or hotel operations; management experience strongly preferred.

• Strong leadership, communication, and organizational skills. 

• Proficiency with housekeeping management software and inventory systems a plus. 

• Knowledge of health, safety, and sanitation standards. 

Core Competencies

• Guest-centric mindset

• Attention to detail

• Problem-solving and decision-making

• Team building and staff development

• Budgeting and cost management