Director of Housekeeping - Envue Autograph Collection - FT - Weehawken, NJ
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Job Description
Position Summary
The Executive Housekeeper is responsible for overseeing the daily operations of the housekeeping department to ensure cleanliness, safety, and high-quality standards throughout the property. This role includes managing staff, maintaining inventory, enforcing procedures, and ensuring compliance with brand and regulatory standards. The Executive Housekeeper ensures that all guest rooms, public areas, back-of-house areas, and employee facilities meet or exceed expectations for cleanliness, safety, and overall presentation.
Key Responsibilities
Leadership & Staff Management:
Recruit, hire, train, and evaluate housekeeping staff.
Schedule and assign daily work to ensure coverage for guest rooms, public areas, and back-of-house areas.
Conduct regular performance evaluations and provide coaching and disciplinary action as needed.
Foster a positive work environment and motivate the team to meet service standards.
Operational Oversight:
Inspect guest rooms, corridors, and public spaces regularly to ensure cleanliness and adherence to brand standards.
Ensure proper setup and presentation of guest rooms, linens, amenities, and housekeeping carts.
Maintain housekeeping supplies, linens, and equipment; monitor inventory levels and place orders as necessary.
Coordinate with Maintenance, Front Desk, and other departments to address repairs, lost & found, and guest requests promptly.
Compliance & Safety:
Enforce health, safety, and sanitation standards according to company policy and regulatory requirements.
Conduct ongoing training regarding proper use of cleaning chemicals, equipment, and safety procedures.
Maintain records of inspections, inventory, and employee performance.
Budget & Financial Responsibilities:
Assist in preparing and managing the housekeeping department budget.
Monitor labor and supply costs, and recommend cost-saving initiatives without compromising service quality.
Guest Relations:
Respond promptly to guest complaints regarding housekeeping services and implement corrective actions.
Ensure guest satisfaction by maintaining high standards of cleanliness, organization, and overall guest experience.
Qualifications & Skills
Minimum of 3–5 years experience in housekeeping management or supervisory role in hotels/resorts.
Strong leadership and team management skills.
Excellent communication, interpersonal, and problem-solving abilities.
Knowledge of cleaning chemicals, equipment, and housekeeping procedures.
Ability to manage multiple priorities and work under pressure.
Familiarity with budget management and inventory control.
Attention to detail and commitment to maintaining high-quality standards.
Physical stamina to oversee housekeeping operations, including walking, bending, and standing for extended periods.
Education
High school diploma or equivalent required.
Associate's degree or certification in Hospitality Management or related field preferred.
Work Environment
Fast-paced hotel/resort environment with exposure to cleaning chemicals and equipment.
Work may require early mornings, evenings, weekends, and holidays.
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