Director Of Information Technology

The Director of IT is responsible for the overall planning, organizing, and execution of the IT support to all retail and corporate office team members. This includes the strategic roadmap for the ERP system.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsibilities:

Leadership & Strategic Planning

• Execute the IT roadmap in alignment with business priorities, with a focus on scalability, security, and support efficiency with the appropriate team members.
• Lead the IT support and field services team, including resource planning, professional development, performance management, and succession planning.
• Cultivate a high-performance culture through mentorship, empowerment, and by modeling expected behaviors.
• Collaborate cross-functionally with senior leadership, operations, HR, and Marketing to ensure IT strategy meets business needs.

Service Excellence & Support

• Oversee service desk operations to ensure timely resolution of incidents and requests, meeting and exceeding defined SLAs.
• Maintain an accurate and evolving knowledge base to enable effective first-contact resolution and tiered support.
• Regularly assess customer satisfaction through surveys and direct feedback, implementing improvements based on results.
• Facilitate a smooth transition of new projects into support through robust handoff and documentation processes.

Operational Execution

• Participate in project life cycles-from design to testing to deployment-ensuring alignment with support and field operations.
• Serve as an active member of the Change Management Group, ensuring support readiness and minimizing operational disruptions.
• Champion field enablement by ensuring appropriate training, documentation, and standardized support protocols is delivered for all retail technologies.

Vendor and Technology Management

• Oversee vendor performance to ensure service quality and responsiveness, holding partners to contractual standards.
• Evaluate and recommend new technologies or hardware for long-term supportability, including TCO and in-house support feasibility.
• Partner with procurement and finance teams to support budget planning, forecasting, and cost control for IT initiatives.

Knowledge, Skills, and Abilities:

• Strong analytical skills
• Proven ability to maintain good working relationships with stakeholders including senior leaders
• Strong verbal and written communication skills
• Highly proficient in articulating support strategy and benefits DMs, RMs, and other stakeholders
• Experience dealing with multiple priorities and deadlines / proven ability to meet hard deadlines
• Strong leadership experience with proven ability to lead a large team of technicians, helpdesk
• Ability to respond in emergencies to avoid imminent danger to self and others responsible, dependable, and flexible in scheduling

EDUCATION AND REQUIREMENTS

Required:

• Post-secondary education in Computer Science, Information Technology, Information Systems, Business Administration, or equivalent
• 10 years of experience in multi-location C-Store operations
• Minimum 5-9 years of experience working with Store Leaders to improve support
• In depth knowledge of PDI systems
• Leadership experience with leading teams and direct reports insuring project completion

TRAVEL

• Travel required, primarily local. Some overnight travel required (

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift to 50 pounds at times

Parker's is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Parker's does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.